1、Fiscal2024ValuefromeveryangleAnnualReportThesuccessofourstrategytobethereinventionpartnerofourclientsisreflectedinourfiscal2024results,includingrecordbookings,earningsgrowth,marginexpansionandsignificantcashtoshareholders,allowingustodeliver360valueforallour
2、stakeholders.Revenues$64.9BAnincreaseof2%inlocalcurrencyand1%inU.S.dollarsFreecashflow$8.6BDefinedasoperatingcashflowof$9.1billionnetofpropertyandequipmentadditionsof$517millionFor12monthsendedAugust31,2024Dilutedearningspershare(Adjusted)$11.95A2%increase,afteradj
3、ustingFY24GAAPEPSof$11.44toexcludebusinessoptimizationcostsof$0.51pershareandFY23GAAPEPSof$10.77toexcludebusinessoptimizationcostsof$1.28pershareandaninvestmentgainof$0.38pershare.OnaGAAPbasis,FY24EPSincreased6%Cashreturnedtoshareholders$7.8BDefinedasshare
4、repurchasesof$4.5billionpluscashdividendsof$3.2billionOperatingmargin(Adjusted)15.5%Anincreaseof10basispoints,afteradjustingFY24GAAPoperatingmarginof14.8%andFY23GAAPoperatingmarginof13.7%toexcludebusinessoptimizationcostsof70bpsand170bps,respectively.OnaGAAPbas
5、isFY24operatingmarginincreased110bpsNewbookings$81.2BA14%increaseinlocalcurrencyand13%increaseinU.S.dollars,withabook-to-billof1.31FromourChairandCEOFiscalyear2024demonstratedtheresilienceandagilityofourbusinessmodel,thepowerofourscaleandreinventioninaction.
6、Theyearwasmarkedbyachallengingmarketenvironment,andwerapidlyshiftedtomeetourclientsneedforlargereinventionsusingtechnology,data,AIandnewwaysofworkingthatutilizethescaleanddepthofourexpertiseandecosystemrelationships.2Ourclientsturntousforouruniquecombinati
7、onofservicesacrossStrategy&Consulting,Technology,Operations,IndustryXandSong.Ourstrategistsanddeepindustry,functional,customerandtechnologyconsultantsworkhand-in-handwithourclientsandacrossservicestoshapeanddeliverthesereinventions.Ourmanagedservices,ourabilitytoharn
8、essAItoclosetalentgapsandourstrongexpertiseacrosstalent,change,HRandorganizationsdifferentiateallourservices.Atthesametime,wesawAIemergeasthenewdigital.Likedigital,AIisbothatechnologyandanewwayofworking,anditsfullvaluewillonlycomefromstrategiesbuilton
9、bothproductivityandgrowth.Andwebelieveitwillbeusedineverypartoftheenterprise.WealsobelievetheintroductionofgenerativeAIsignifiesatransformativeerathatissettodrivegrowthforusandourclients.Aspartofthis,datawillcontinuetobeessentialtobuildingthedigitalc
10、ore.Weexpectthattheworktoprepareenterprisedata,whichisthefuelforAI,willbeanincreasingpartofourgrowth.ToaccomplishreinventionandtakeadvantageofAI,businessesneedtofocusontalent,whichincludesaccessingthebestpeopleattherighttime,placeandcost;beingatalentcrea
11、tortokeeppeoplemarket-relevant;andunlockingthepotentialoftalent.WeseetalentasatopC-suiteagendaitem.OurlaunchofLearnVantage,whichprovidescomprehensivetechnologylearningandtrainingservices,helpsourclientsreskillandupskilltheirpeoplesotheycanbeatalentcreator.3Ou
12、rsuccessfulstrategytoleadreinventionforclients,continuedinvestmentsinourbusiness,andthetalent,dedicationandcommitmentofour774,000peopleallowedustoachieveprofitablegrowthandcreate360valueforallourstakeholders.JulieSweet4Ourongoinginvestments$6.6BDeployedacross46
13、strategicacquisitionstoscaleourbusinessinhigh-growthareas,addskillsandcapabilitiesinnewareasanddeepenourindustryandfunctionalexpertise$1.1BInvestedinlearningandprofessionaldevelopmentofourpeople$1.2BInvestedinresearchanddevelopmentinourassets,platformsandindustr
14、yandfunctionalsolutions56DeliveringresultsOursuccessisreflectedinourfullfiscalyearbookingsof$81billion,representing14%growthinlocalcurrency,witharecord125quarterlyclientbookingsofmorethan$100millionfortheyear,19morethanlastyear,demonstratingouragilitytoshiftt
15、omeetourclientsneedforlargereinventions.Weareproudtonowhave310Diamondclients,ourlargestclientrelationships,anincreaseof10fromlastyear,expandingourbaseofdeepclientrelationshipsandthevantagepointwehaveonthemarket.Wedeliveredrevenuesof$65billionfortheyear,r
16、epresenting2%growthinlocalcurrencywhilecontinuingtotakemarketshareonarollingfourquarterbasis,againstourbasketofourclosestglobalpubliclytradedcompetitors,whichishowwecalculatemarketshare.Weexpandedadjustedoperatingmarginby10basispointsanddeliveredadjustedEPS
17、growthof2%,whilecontinuingtosignificantlyinvestinourbusinessandourpeoplewith$6.6billioninstrategicacquisitions,$1.2billioninresearchanddevelopmentand$1.1billioninlearninganddevelopment.Wegeneratedfreecashflowof$8.6billion,definedasoperatingcashflowof$9.1billi
18、onnetofpropertyandequipmentadditionsof$517million,allowingustoreturn$7.8billionofcashtoshareholders.WecompletedthebusinessoptimizationactionsweannouncedinMarch2023toreducestructuralcostsandcreategreaterresilience.Inrecognitionofourstrongbrand,wewereproudtoe
19、arntheNo.20positiononKantarBrandZsprestigiousTop100MostValuableGlobalBrandslistourhighestranktodatewithan11%increaseinbrandvalueto$81.9billion.WealsoearnedthetopspotontheWorldsBestManagementConsultingFirmslistbyForbes.Wecontinuetoadvanceourtalentstrateg
20、ytoattract,retainandinspireoutstandingpeople.Wealsocontinuetoworktowardcarbonemissionsreductionandremovals,andweinvestinourcommunitiestohelpthemthriveandprovideourpeoplewithvibrantplacestoworkandlive.Readonformoredetail.7Continuedtoaccelerateourleadership
21、ingenerativeAI,whichwebelievewillbethemosttransformativetechnologyofthenextdecade,delivering$3billioninnewbookingsfortheyear8Weinvestedinourpeopletocontinuetodeveloptheirmarket-relevantskillsandtohelpusreinventourservicesusinggenerativeAI.Ourpeoplehadappr
22、oximately44milliontraininghoursthisyear,representinganincreaseof10%comparedwithfiscal2023,predominantlyduetogenerativeAItraining.WealsocontinuetosteadilyincreaseourData&AIworkforce,reachingapproximately57,000skilledData&AIpractitionersattheendoffiscal2024,against
23、ourgoalofdoublingourData&AIworkforceto80,000bytheendoffiscal2026.Wepromotedapproximately97,000peoplearoundtheworldinfiscal2024,reflectingourcommitmenttoprovidingvibrantcareerpaths.Overthenextdecade,ourtalentstrategyistohavethebestaccesstotalentandtounl
24、ockourpeoplespotentialthrough,amongotheractions,makingourpeoplefeeltheyare“netbetteroff”forworkingatAccentureandfeeltheybelongandCaringforourpeopleandourcommunitiescanthrive.Inaddition,ourleadershipinthemarketrequiresthatweleadininnovation,whichrequiresacces
25、stobroadpoolsoftalentthatprovidethevarietyofperspectives,observationsandinsightsthatareessentialtocontinuouslyinnovate.Thesestrategiesbenefitfromadiverseandinclusiveworkplace,andtheyearnedustheNo.1spotontheFTSE(formerlyRefinitiv)DiversityandInclusionIndexfor
26、thefifthtimeinsevenyears.Wecontinuetobuildonourstrongcommitmenttoenvironmentalsustainabilityinhowweoperateourbusiness.Duringfiscal2024,wereceivedSBTiapprovalfornewnet-zerogreenhousegasemissionstargetsalignedwithSBTisCorporateNet-ZeroStandard.Ourlong-termgrowt
27、hdependsonthrivingcommunities.WecompletedourinauguralSeasonofImpact,withover81,000ofourpeopleparticipatinginover400uniqueactivitiessupportingsocialandenvironmentalcausesvolunteering,eco-action,socialinnovationandgivingacrossourlocalofficesandonline.Overall,Accenture
28、peopleperformed75,000hoursofservice.910Wereachedapproximately57,000skilledData&AIpractitionersagainstourgoalof80,000bytheendoffiscal2026GrowingourData&AIworkforce97,000Wecelebratedapproximately97,000promotions,demonstratingourcontinuedcommitmenttocreatingvibrantc
29、areersandopportunitiesforourpeoplePromotedourpeople44MtraininghoursWedeliveredapproximately44milliontraininghoursInvestedinourpeople57,000LivingourLeadershipEssentialsAttheheartofourworkareourLeadershipEssentials,whichfosterourclientstrustaswehelpthembothnavi
30、gatetoughmacrosandreinvent.OurLeadershipEssentialsarecriticaltoourlong-termresilienceandgrowth,astheysetthestandardforwhatweexpectofourleadersatalllevels,andtheyenableustosuccessfullycreatemore360value.11Liveourunwaveringcommitmenttoinclusion,diversityand
31、equality,asdemonstratedbypersonalimpactandoverallresults;Havethecouragetochangeandtheabilitytobringourpeoplealongthejourney;andActivelyinnovateseekingnewanswers,applyingatech,AIanddatafirstmindset,lookinginternallyacrossAccentureandoutsidetopartners,competitors,s
32、tart-ups,clients,academiaandanalyststolearn,respectfullychallengeourassumptionsandapplytheinnovation,andcultivateandrewardourpeoplefordoingthesame.Alwaysdotherightthing,ineverydecisionandaction;Leadwithexcellence,confidenceandhumility,asdemonstratedbybeingalearner
33、,buildinggreatteamsandbeingnaturallycollaborative;Exemplifyclient-centricityandacommitmenttoclientvaluecreation;Actasatruepartner,toeachother,ourclients,ourecosystemandourcommunitiescommittedtosharedsuccess;Caredeeplyforallourpeopletohelpthemachievetheiraspirat
34、ionsprofessionallyandpersonally;12Toourclients,shareholders,partnersandcommunities:thankyouforyourongoingsupportweworkeverydaytoearnyourcontinuedtrust.AndIwanttothankour774,000amazingpeoplearoundtheworld,whosetalent,dedicationandcommitmenthelppositionusforconti
35、nuedsuccessandallowustocreateevenmore360valueforall.JulieSweetChairandChiefExecutiveOfficerOctober10,2024ThankYou1314TheperformancegraphtotherightshowsthecumulativetotalshareholderreturnonourClassAsharesfortheperiodstartingonAugust31,2019,andendingonAu
36、gust31,2024,whichwastheendoffiscal2024.ThisiscomparedwiththecumulativetotalreturnsoverthesameperiodoftheS&P500StockIndexandtheS&P500InformationTechnologySectorIndex.Thegraphassumesthat,onAugust31,2019,$100wasinvestedinourClassAsharesand$100wasinvestedi
37、neachoftheothertwoindices,withdividendsreinvestedontheex-dividenddatewithoutpaymentofanycommissions.Theperformanceshowninthegraphrepresentspastperformanceandshouldnotbeconsideredanindicationoffutureperformance.ComparisonofCumulativeTotalReturnIndexedPricesas
38、ofAugust31201920202021202220232024Accenture$100$123$175$152$173$186S&P500Index$100$122$160$142$165$209S&P500ITSectorIndex$100$158$204$175$234$324August31,2019August31,2024Accenturevs.S&P500StockIndexandS&P500InformationTechnologySectorIndex202020192021202220232024$0$50$100$150$
39、200$250$300S&P500IndexS&P500InformationTechnologySectorIndexAccenture$350Awards&RecognitionAdAgeAgencyReportAccentureSongrankedNo.2amongtheworldsbiggestagencycompanies,marking9consecutiveyearsonlistAVTAR&SeramountBestCompaniesforWomeninIndiaAmongthetopcompaniesfor9
40、consecutiveyears;HallofFamemembersince2020AVTAR&SeramountMostInclusiveCompaniesIndexinIndia“ChampionsofInclusion”for6consecutiveyearsBrandFinanceMostValuableITServicesBrandsNo.1forthe6thconsecutiveyearwithabrandvalueof$40.5BDisability:INDisabilityEqualityIndexEa
41、rnedatopscoreof100for8consecutiveyearsintheU.S.,andmostrecentlyinall8countriessurveyed:Brazil,Canada,Germany,India,Japan,Philippines,U.K.andtheU.S.EthisphereWorldsMostEthicalCompanies17consecutiveyearsFastCompanyWorldChangingIdeasRecognizedinseveralcategoriesinclu
42、dingAgriculture,DevelopingWorldTechnology,ExperimentalandNatureForbesGlobal2000No.170,marking21consecutiveyearsonlistHumanRightsCampaignCorporateEqualityIndexEarnedatopscoreof100inallcountriessurveyed:Argentina,Brazil,Chile,MexicoandtheU.S.JUSTCapitalAmericasMostJUST
43、CompaniesNo.1inourindustryfor2consecutiveyearsandNo.3overall,marking8consecutiveyearsonlistKantarBrandZ100MostValuableGlobalBrandsNo.20withabrandvalueof$81.9B,marking19consecutiveyearsonlistLATINAStyle50BestCompaniesforLatinastoWorkforintheU.S.No.3,marking
44、11consecutiveyearsamongtheTop10StonewallIndiaWorkplaceEqualityIndexGoldEmployerfor4consecutiveyearsTheTimesTop50EmployersforGenderEqualityintheU.K.9consecutiveyearsTIMEWorldsBestCompaniesNo.2,marking2consecutiveyearsamongtheTop5TIME100MostInfluentialPeopleCh
45、airandCEOJulieSweetrecognizedasanInnovatorWallStreetJournalBest-ManagedCompaniesNo.15overall,andNo.1insocialresponsibilityandNo.7incustomersatisfaction,marking7consecutiveyearsonlistWorkplacePrideGlobalBenchmarkAmongthehighest-scoringcompaniesfor9consecutiveyears
46、BrandonHallGroupExcellenceinHumanCapitalManagementAwardsTopwinnerfor9consecutiveyears;recognizedthisyearforDEI,FutureofWork,HR,LeadershipDevelopment,Learning&Development,SalesPerformance,TalentAcquisitionandTalentManagementBusinessGrouponHealthBestEmployers:Excellencei
47、nHealth&Well-beingAwardRecognizedforthefirsttimeBusinessTodayIndiasBestCompaniestoWorkForNo.2,marking13consecutiveyearsamongtheTop10CannesLionsAccentureSongwon8Lions,includingtheprestigiousGrandPrixFilmLionCDPClimateChangeAListAmongtop-scoringcompaniesfor8ye
48、arsForbesWorldsBestManagementConsultingFirmsEarnedthetopspotFortuneGlobal500No.211,marking23consecutiveyearsonlistFortuneMostPowerfulWomenChairandCEOJulieSweetrankedNo.4,marking5consecutiveyearsamongtheTop4FortuneWorldsMostAdmiredCompaniesNo.1inourindustryfor
49、11yearsandNo.33overall,marking22consecutiveyearsonlistFTSE(formerlyRefinitiv)DiversityandInclusionIndexNo.1forthe5thtimein7years,marking9consecutiveyearsonlistGreatPlaceToWorkBestWorkplacesNo.10onWorldsBestWorkplaces;No.14inAsia;No.11inLatinAmerica;Top10in1
50、0countries1516expectations,estimates,assumptionsandprojections.Wordssuchas“will,”“plan,”“believe,”expect,goalandsimilarexpressionsareusedtoidentifytheseforward-lookingstatements.Thesestatementsarenotguaranteesoffutureperformanceandinvolverisks,uncertaintiesandassumptionst
51、hataredifficulttopredict.Forward-lookingstatementsarebaseduponassumptionsastofutureeventsthatmaynotprovetobeaccurate.Actualoutcomesandresultsmaydiffermateriallyfromwhatisexpressedorforecastintheseforward-lookingstatements.Risks,uncertaintiesandotherfactorsthat
52、mightcausesuchdifferences,someofwhichcouldbematerial,include,butarenotlimitedto,thefactorsdiscussedinourAnnualReportonForm10-KandQuarterlyReportsonForm10-Q(availablethroughtheInvestorRelationssectionofourwebsiteat)underthesectionsentitled“RiskFactors.”Ourfo
53、rward-lookingstatementsspeakonlyasofthedateofthisletterorasofthedatetheyaremade,andweundertakenoobligationtoupdatethem,notwithstandinganyhistoricalpracticeofdoingso.Forward-lookingandotherstatementsinthisdocumentmayalsoaddressourcorporateresponsibilityprog
54、ress,plansandgoals(includingenvironmentalmatters),andtheinclusionofsuchstatementsisnotanindicationthatthesecontentsarenecessarilymaterialtoinvestorsorrequiredtobedisclosedintheCompanysfilingswiththeSEC.Inaddition,historical,currentandforward-lookingsustainability
55、-relatedstatementsmaybebasedonstandardsformeasuringprogressthatarestilldeveloping,internalcontrolsandprocessesthatcontinuetoevolve,andassumptionsthataresubjecttochangeinthefuture.Reconciliationofnon-GAAPmeasuresThislettercontainscertainnon-GAAP(GenerallyAccepted
56、AccountingPrinciples)measuresthatourmanagementbelievesprovideourshareholderswithadditionalinsightsintoAccenturesresultsofoperations.Thenon-GAAPmeasuresinthisletteraresupplementalinnature.Theyshouldnotbeconsideredinisolationorasalternativestonetincomeasindicator
57、sofcompanyperformance,tocashflowsfromoperatingactivitiesasmeasuresofliquidity,ortootherfinancialinformationpreparedinaccordancewithGAAP.Reconciliationsofthisnon-GAAPfinancialinformationtoAccenturesfinancialstatementsaspreparedunderGAAPareincludedinthisreport.Al
58、lamountsthroughoutthisletterarestatedinU.S.dollars,exceptwherenoted.StocklistingAccentureplcClassAordinarysharesaretradedontheNewYorkStockExchangeunderthesymbolACN.AvailableinformationOurwebsiteaddressis.Weuseourwebsiteasachannelofdistributionforcompanyinf
59、ormation.WemakeavailablefreeofchargeontheInvestorRelationssectionofourwebsite()ourAnnualReportonForm10-K,QuarterlyReportsonForm10-Q,CurrentReportsonForm8-Kandallamendmentstothosereportsassoonasreasonablypracticableaftersuchmaterialiselectronicallyfiledwith
60、orfurnishedtotheSecuritiesandExchangeCommission(the“SEC”)pursuanttoSection13(a)or15(d)oftheSecuritiesExchangeActof1934(the“ExchangeAct”).WealsomakeavailablethroughourwebsiteotherreportsfiledwithorfurnishedtotheSECundertheExchangeAct,includingourproxystatement
61、sandreportsfiledbyofficersanddirectorsunderSection16(a)oftheExchangeAct,aswellasourCodeofBusinessEthics.FinancialandothermaterialinformationregardingAccentureisroutinelypostedonandaccessibleat.Wedonotintendforinformationcontainedinthisletteroronourwebsi
62、tetobepartoftheAnnualReportonForm10-K.ThisletterandourAnnualReportonForm10-KforthefiscalyearendedAugust31,2024(includingthesectionsofourdefinitiveproxystatementrelatingtoour2025AnnualGeneralMeetingofShareholdersincorporatedbyreference),togetherconstitute
63、AccenturesannualreporttosecurityholdersforpurposesofRule14a-3(b)oftheExchangeAct.TrademarkreferencesRightstotrademarksreferencedherein,otherthanAccenturetrademarks,belongtotheirrespectiveowners.Wedisclaimproprietaryinterestinthemarksandnamesofothers.Forward-lookin
64、gstatementsandcertainfactorsthatmayaffectourbusinessWehaveincludedinthisletter“forward-lookingstatements”withinthemeaningofSection27AoftheSecuritiesActof1933andSection21EoftheExchangeActrelatingtoouroperations,resultsofoperationsandothermattersthatarebase
65、donourcurrentSomeimageryinthisdocumenthasbeengeneratedusingartificialintelligencetechnology.UNITEDSTATESSECURITIESANDEXCHANGECOMMISSIONWashington,D.C.20549FORM10-KAnnualReportPursuanttoSection13or15(d)oftheSecuritiesExchangeActof1934ForthefiscalyearendedAugust
66、31,2024CommissionFileNumber:001-34448Accentureplc(Exactnameofregistrantasspecifiedinitscharter)Ireland98-0627530(Stateorotherjurisdictionofincorporationororganization)(I.R.S.EmployerIdentificationNo.)1GrandCanalSquare,GrandCanalHarbour,Dublin2,Ireland(Addressofprincipal
67、executiveoffices)(353)(1)646-2000(Registrantstelephonenumber,includingareacode)SecuritiesregisteredpursuanttoSection12(b)oftheAct:TitleofeachclassTradingSymbol(s)NameofeachexchangeonwhichregisteredClassAordinaryshares,parvalue$0.0000225pershareACNNewYorkStockExchangeSe
68、curitiesregisteredpursuanttoSection12(g)oftheAct:NoneIndicatebycheckmarkiftheregistrantisawell-knownseasonedissuer,asdefinedinRule405oftheSecuritiesAct.YesNoIndicatebycheckmarkiftheregistrantisnotrequiredtofilereportspursuanttoSection13orSection15(d)of
69、theSecuritiesExchangeActof1934.YesNoIndicatebycheckmarkwhethertheregistrant(1)hasfiledallreportsrequiredtobefiledbySection13or15(d)oftheSecuritiesExchangeActof1934duringthepreceding12months(orforsuchshorterperiodthattheregistrantwasrequiredtofilesuchr
70、eports),and(2)hasbeensubjecttosuchfilingrequirementsforthepast90days.YesNoIndicatebycheckmarkwhethertheregistranthassubmittedelectronicallyeveryInteractiveDataFilerequiredtobesubmittedpursuanttoRule405ofRegulationS-T(232.405ofthischapter)duringthepreceding1
71、2months(orforsuchshorterperiodthattheregistrantwasrequiredtosubmitsuchfiles).YesNoIndicatebycheckmarkwhethertheregistrantisalargeacceleratedfiler,anacceleratedfiler,anon-acceleratedfiler,smallerreportingcompany,oranemerginggrowthcompany.Seethedefinitionsof“lar
72、geacceleratedfiler,”“acceleratedfiler,”“smallerreportingcompany,”and“emerginggrowthcompany”inRule12b-2oftheExchangeAct.LargeacceleratedfilerAcceleratedfilerNon-acceleratedfilerSmallerreportingcompanyEmerginggrowthcompanyIfanemerginggrowthcompany,indicatebycheckmarkifthe
73、RegistranthaselectednottousetheextendedtransitionperiodforcomplyingwithanyneworrevisedfinancialaccountingstandardsprovidedpursuanttoSection13(a)oftheExchangeAct.Indicatebycheckmarkwhethertheregistranthasfiledareportonandattestationtoitsmanagementsassessme
74、ntoftheeffectivenessofitsinternalcontroloverfinancialreportingunderSection404(b)oftheSarbanes-OxleyAct(15U.S.C.7262(b)bytheregisteredpublicaccountingfirmthatpreparedorissueditsauditreport.IfsecuritiesareregisteredpursuanttoSection12(b)oftheAct,indicatebycheck
75、markwhetherthefinancialstatementsoftheregistrantincludedinthefilingreflectthecorrectionofanerrortopreviouslyissuedfinancialstatements.Indicatebycheckmarkwhetheranyofthoseerrorcorrectionsarerestatementsthatrequiredarecoveryanalysisofincentive-basedcompensation
76、receivedbyanyoftheregistrantsexecutiveofficersduringtherelevantrecoveryperiodpursuantto240.10D-1(b).Indicatebycheckmarkwhethertheregistrantisashellcompany(asdefinedinRule12b-2oftheAct).YesNoTheaggregatemarketvalueofthecommonequityoftheregistrantheldbyn
77、on-affiliatesoftheregistrantonFebruary29,2024wasapproximately$235,672,170,215basedontheclosingpriceoftheregistrantsClassAordinaryshares,parvalue$0.0000225pershare,reportedontheNewYorkStockExchangeonsuchdateof$374.78pershareandontheparvalueoftheregistrantsC
78、lassXordinaryshares,parvalue$0.0000225pershare.ThenumberofsharesoftheregistrantsClassAordinaryshares,parvalue$0.0000225pershare,outstandingasofSeptember30,2024was672,684,852(whichnumberincludes47,829,204issuedsharesheldbytheregistrant).Thenumberofsharesofthere
79、gistrantsClassXordinaryshares,parvalue$0.0000225pershare,outstandingasofSeptember30,2024was307,754.TableofContentsDOCUMENTSINCORPORATEDBYREFERENCEPortionsofthedefinitiveproxystatementtobefiledwiththeSecuritiesandExchangeCommissionpursuanttoRegulation14Arelatingt
80、otheregistrantsAnnualGeneralMeetingofShareholders,tobeheldonFebruary6,2025,willbeincorporatedbyreferenceinthisForm10-KinresponsetoItems10,11,12,13and14ofPartIII.ThedefinitiveproxystatementwillbefiledwiththeSECnotlaterthan120daysaftertheregistrantsfisca
81、lyearendedAugust31,2024.TableofContentsTableofContentsPagePartIItem1.Business2Item1A.RiskFactors18Item1B.UnresolvedStaffComments32Item1C.Cybersecurity33Item2.Properties34Item3.LegalProceedings34Item4.MineSafetyDisclosures34PartIIItem5.MarketforRegistrantsCommonEquity,Rel
82、atedShareholderMattersandIssuerPurchasesofEquitySecurities35Item6.Reserved36Item7.ManagementsDiscussionandAnalysisofFinancialConditionandResultsofOperations37Item7A.QuantitativeandQualitativeDisclosuresaboutMarketRisk49Item8.FinancialStatementsandSupplementaryData50It
83、em9.ChangesinandDisagreementsWithAccountantsonAccountingandFinancialDisclosure50Item9A.ControlsandProcedures50Item9B.OtherInformation51Item9C.DisclosureRegardingForeignJurisdictionsthatPreventInspections51PartIIIItem10.Directors,ExecutiveOfficersandCorporateGovernance52I
84、tem11.ExecutiveCompensation52Item12.SecurityOwnershipofCertainBeneficialOwnersandManagementandRelatedShareholderMatters53Item13.CertainRelationshipsandRelatedTransactions,andDirectorIndependence53Item14.PrincipalAccountantFeesandServices54PartIVItem15.Exhibits,FinancialS
85、tatementSchedules55Item16.Form10-KSummary57Signatures58TableofContentsPartIDisclosureRegardingForward-LookingStatementsThisAnnualReportonForm10-Kcontainsforward-lookingstatementswithinthemeaningofSection27AoftheSecuritiesActof1933andSection21EoftheSecuritiesExcha
86、ngeActof1934(the“ExchangeAct”)relatingtoouroperations,resultsofoperationsandothermattersthatarebasedonourcurrentexpectations,estimates,assumptionsandprojections.Wordssuchas“may,”“will,”“should,”“likely,”“anticipates,”“expects,”“intends,”“plans,”“projects,”“believes,”“estimates
87、,”“positioned,”“outlook”andsimilarexpressionsareusedtoidentifytheseforward-lookingstatements.Thesestatementsarenotguaranteesoffutureperformanceandinvolverisks,uncertaintiesandassumptionsthataredifficulttopredict.Forward-lookingstatementsarebaseduponassumptionsastofu
88、tureeventsthatmaynotprovetobeaccurate.Actualoutcomesandresultsmaydiffermateriallyfromwhatisexpressedorforecastintheseforward-lookingstatements.Risks,uncertaintiesandotherfactorsthatmightcausesuchdifferences,someofwhichcouldbematerial,include,butarenotlimitedt
89、o,thefactorsdiscussedbelowunderthesectionentitled“RiskFactors.”Ourforward-lookingstatementsspeakonlyasofthedateofthisreportorasofthedatetheyaremade,andweundertakenoobligationtoupdatethem,notwithstandinganyhistoricalpracticeofdoingso.Forward-lookingandothers
90、tatementsinthisdocumentmayalsoaddressourcorporateresponsibilityprogress,plans,andgoals(includingenvironmentalmatters),andtheinclusionofsuchstatementsisnotanindicationthatthesecontentsarenecessarilymaterialtoinvestorsorrequiredtobedisclosedinourfilingswiththeS
91、ecuritiesandExchangeCommission.Inaddition,historical,current,andforward-lookingsustainability-relatedstatementsmaybebasedonstandardsformeasuringprogressthatarestilldeveloping,internalcontrolsandprocessesthatcontinuetoevolve,andassumptionsthataresubjecttochangeinthe
93、-KandallamendmentstothosereportsassoonasreasonablypracticableaftersuchmaterialiselectronicallyfiledwithorfurnishedtotheSecuritiesandExchangeCommission(the“SEC”)pursuanttoSection13(a)or15(d)oftheExchangeAct.Wealsomakeavailablethroughourwebsiteotherreportsfile
94、dwithorfurnishedtotheSECundertheExchangeAct,includingourproxystatementsandreportsfiledbyofficersanddirectorsunderSection16(a)oftheExchangeAct,aswellasourCodeofBusinessEthics.Financialandothermaterialinformationregardingusisroutinelypostedonandaccessiblea
96、egardingissuersthatfileelectronicallywiththeSEC.AnymaterialswefilewiththeSECareavailableonsuchInternetsite.InthisAnnualReportonForm10-K,weusetheterms“Accenture,”“we,”“our”and“us”torefertoAccentureplcanditssubsidiaries.Allreferencestoyears,unlessotherwisenoted,
97、refertoourfiscalyear,whichendsonAugust31.TableofContentsACCENTURE2024FORM10-KPartI1Item1.BusinessOverviewAccentureisaleadingglobalprofessionalservicescompanythathelpstheworldsleadingorganizationsbuildtheirdigitalcore,optimizetheiroperations,acceleraterevenuegrowt
98、handenhanceservicescreatingtangiblevalueatspeedandscale.Weareatalent-andinnovation-ledcompanywithapproximately774,000peopleservingclientsinmorethan120countries.Technologyisatthecoreofchangetoday,andweareoneoftheworldsleadersinhelpingdrivethatchange,withst
99、rongecosystemrelationships.Wecombineourstrengthintechnologyandleadershipincloud,dataandAIwithunmatchedindustryexperience,functionalexpertiseandglobaldeliverycapability.Ourbroadrangeofservices,solutionsandassetsacrossStrategy&Consulting,Technology,Operations,IndustryXa
100、ndSong,togetherwithourcultureofsharedsuccessandcommitmenttocreating360value,enableustohelpourclientsreinventandbuildtrusted,lastingrelationships.Wemeasureoursuccessbythe360valuewecreateforourclients,eachother,ourshareholders,partnersandcommunities.Fiscal2024H
101、ighlightsWeserveclientsandmanageourbusinessthroughthreegeographicmarkets:NorthAmerica,EMEA(Europe,MiddleEastandAfrica)andGrowthMarkets.Thesemarketsbringtogetherallofourcapabilitiesacrossourservices,industriesandfunctionstodelivervaluetoourclients.Inthefirstquarte
102、roffiscal2025,ourLatinAmericamarketunitwillmovefromGrowthMarketstoNorthAmerica.Withthischange,NorthAmericawillbecometheAmericasmarketandGrowthMarketswillbecometheAsiaPacificmarket.Wegotomarketbyindustry,leveragingourdeepexpertiseacrossourfiveindustrygroup
103、sCommunications,Media&Technology,FinancialServices,Health&PublicService,ProductsandResources.Ourintegratedserviceteamsmeetclientneedsrapidlyandatscale,leveragingournetworkofmorethan100innovationhubs,ourtechnologyexpertiseandecosystemrelationships,andourglobaldeliveryca
104、pabilities.$64.9BinrevenuesOurrevenuesarederivedprimarilyfromForbesGlobal2000companies,governmentsandgovernmentagencies.Weemployedapproximately774,000peopleasofAugust31,2024.Wehavelong-termrelationshipsandhavepartneredwithourtop100clientsformorethan10years.Fiscal
105、2024Investments$6.6B$1.2B$1.1Bacross46strategicacquisitionsinresearchanddevelopmentinlearningandprofessionaldevelopmentTableofContentsACCENTURE2024FORM10-KItem1.Business2Duringfiscal2024,wecontinuedtomakesignificantinvestmentsinstrategicacquisitions,inresearchanddevelop
106、ment(R&D)inourassets,platformsandindustryandfunctionalsolutions,inpatentsandpendingpatentsandinattracting,retaininganddevelopingpeople.Theseinvestmentshelpustofurtherenhanceourdifferentiationandcompetitivenessinthemarketplace.Ourdisciplinedacquisitionstrategy,whichi
107、sanenginetofuelorganicgrowth,isfocusedonscalingourbusinessinhigh-growthareas;addingskillsandcapabilitiesinnewareas;anddeepeningourindustryandfunctionalexpertise.Infiscal2024,weinvested$6.6billionacross46strategicacquisitions,$1.2billioninR&D,and$1.1billioninle
108、arningandprofessionaldevelopment,including44milliontraininghours.OurStrategyThecoreofourgrowthstrategyistobeourclientsreinventionpartnerofchoice,delivering360valuetoourclients,people,shareholders,partnersandcommunities.Ourstrategydefinestheareasinwhichwewilldriv
109、egrowth,builddifferentiationandenableourclientstotransformtheirorganizationsthroughtechnology,dataandAItocreatevalueeveryday.Weaspiretobeatthecenterofourclientsbusinessandhelpthemreachnewlevelsofperformanceandtosetthemselvesapartasleadersintheirindustri
110、es.Wedefine360valueasdeliveringthefinancialbusinesscaseanduniquevalueaclientmaybeseeking,andstrivingtopartnerwithourclientstoachievegreaterprogressoninclusionanddiversity,reskillandupskillourclientsemployees,helpourclientsachievetheirsustainabilitygoals,and
111、createmeaningfulexperiences,bothwithAccentureandforthecustomersandemployeesofourclients.Webringindustryspecificsolutionsandservicesaswellascrossindustryexpertiseandleverageourscaleandglobalfootprint,innovationcapabilities,andstrongecosystempartnershipstogetherwi
112、thourassetsandplatformsincludingmyWizard,myNav,SynOpsandAINavigatorforEnterprisetodelivertangiblevalueforourclients.Wehelpourclientsusetechnologytodriveenterprise-widetransformation,whichincludes:buildingtheirdigitalcoresuchasmovingthemtothecloud,leveragingdata
113、andAI,andembeddingsecurityacrosstheenterprise;optimizingtheiroperationssuchashelpingourclientsdigitizefaster,accessdigitaltalentandreducecostsaswellasthroughdigitizingengineeringandmanufacturing;andacceleratingtheirrevenuegrowthsuchasthroughusingtechnologyandcreat
114、ivitytocreatepersonalizedconnections,experiencesandtargetedsalesatscale,leveragingdataandAI,transformingcontentsupplychainsandmarketingandcommercemodelsandhelpingcreatenewdigitalservicesandbusinessmodels.Ourclientsturntoustohelpthemdrivereinventionwithouruniq
115、uecombinationofservicesacrossStrategy&Consulting,Technology,Operations,IndustryXandSong.Ourstrategistsanddeepindustry,functional,customerandtechnologyconsultantsworkhand-in-handwithourclientsandacrossservicestoshapeanddeliverthesereinventions.Atthesametime,weseeAIa
116、sthenewdigital.Likedigital,AIisbothatechnologyandanewwayofworking,anditsfullvaluewillonlycomefromstrategiesbuiltonbothproductivityandgrowth.Andwebelieveitwillbeusedineverypartoftheenterprise.WealsobelievetheintroductionofgenerativeAIsignifiesatransfo
117、rmativeerathatissettodrivegrowthforusandourclients.ToaccomplishreinventionandtakeadvantageofAI,businessesneedtofocusontalent,whichincludes:accessingthebestpeopleattherighttime,placeandcost;beingatalentcreatortokeeppeoplemarket-relevant;andunlockingthepoten
118、tialoftalent.Ourmanagedservicesarestrategicforourclientsascompaniesseektomovefaster,embraceAIandautomationandleverageourdigitalplatformsandtalentaswellasreducecosts.Asclientsreinvent,webelievethattrendssuchassustainabilitywillcontinuetobeforcesbehindtheir
119、needtoreinventandtheoutcomesoftheirreinventions.Webelieveourstrategytodeliver360valuemakesusanattractivedestinationfortoptalent,atrustedpartnertoourclientsandecosystem,andarespectedmemberofourcommunities.TableofContentsACCENTURE2024FORM10-KItem1.Business3Ke
120、yenablersofourgrowthstrategyinclude:OurPeopleAsatalent-andinnovation-ledorganization,acrossourentirebusinessourpeoplehavehighlyspecializedskillsthatdriveourdifferentiationandcompetitiveness.Wecaredeeplyforourpeople,andarecommittedtoacultureofsharedsuccess,toin
121、vestinginourpeopletoprovidethemwithboundarylessopportunitiestolearnandgrowintheircareersthroughtheirworkexperienceandcontinueddevelopment,trainingandreskilling,andtohelpingthemachievetheiraspirationsbothprofessionallyandpersonally.Wehaveanunwaveringcommitmentt
122、oinclusionanddiversity.OurCommitmentWeareapurpose-drivencompany,committedtodeliveringonthepromiseoftechnologyandhumaningenuitybycontinuouslyinnovatinganddevelopingleading-edgeideasandleveragingemergingtechnologiesinanticipationofourclientsneeds.Ourcultureisunder
123、pinnedbyourcorevaluesandCodeofBusinessEthics,whicharekeydriversofthetrustourclientsandpartnersplaceinus.OurFoundationOurLeadershipEssentialssetthestandardforwhatweexpectfromourpeople.Ourgrowthmodel,whichleveragesourglobalsales,clientexperienceandinnovation
124、,whileorganizingaroundgeographicmarketsandindustrygroupswithinthosemarkets,enablesustobeclosetoourclients,peopleandpartnerstoscaleefficiently.Ourenduringshareholdervaluepropositionisalsoakeyelementofthefoundationthatenablesustoexecuteonourgrowthstrategythr
125、oughthefinancialvalueitcreates.GeographicMarketsOurgeographicmarketsNorthAmerica,EMEAandGrowthMarketsbringtogetherintegratedserviceteams,whichtypicallyconsistofindustryandfunctionalexperts,technologyandcapabilityspecialistsandprofessionalswithlocalmarketknowledgeand
126、experience,tomeetclientneeds.Thegeographicmarketshaveprimaryresponsibilityforbuildingandsustaininglong-termclientrelationships;bringingtogetherourexpertisefromaroundtheglobeandcollaboratingacrossourbusinesstosellanddeliverourfullrangeofservicesandcapabilities;en
127、suringclientsatisfaction;andachievingrevenueandprofitabilityobjectives.Whileweserveclientsinlocallyrelevantways,ourglobalfootprintandscaleineverymajorcountrygiveustheabilitytoleverageourexperienceandpeoplefromaroundtheworldtoaccelerateoutcomesforourclients.O
128、urthreegeographicmarketsareourreportingsegments.Thepercentofourrevenuesrepresentedbyeachmarketisshownatright.PercentofFiscal2024RevenueNorthAmerica47%EMEA35%GrowthMarkets17%TableofContentsACCENTURE2024FORM10-KItem1.Business4ServicesWebringtogetherskills,capabilities
129、,industryexperienceandfunctionalexpertisetohelpourclientsachievetangibleoutcomesandcreate360value.Strategy&ConsultingWeworkwithC-suiteexecutives,leadersandboardsoftheworldsleadingorganizations,helpingthemreinventeverypartoftheirenterprisetodrivegreatergrowth,enha
130、ncecompetitiveness,implementoperationalimprovements,reducecost,deliversustainable360stakeholdervalue,andsetanewperformancefrontierforthemselvesandtheindustryinwhichtheyoperate.Ourdeepindustryandfunctionalexpertiseissupportedbyproprietaryassetsandsolutionsthathelp
131、organizationstransformfasterandbecomemoreresilient.Underpinnedbytechnology,data,analytics,AI,changemanagement,talent,learningandsustainabilitycapabilities,ourStrategy&Consultingserviceshelparchitectandaccelerateallaspectsofanorganizationsreinvention.TechnologyWeprovideinnov
132、ativeandcomprehensiveservicesandsolutionsthatspancloud;systemsintegrationandapplicationmanagement;security;intelligentplatformservices;infrastructureservices;softwareengineeringservices;dataandAI;automation;andglobaldeliverythroughourAdvancedTechnologyCenters.Wecontinuousl
133、yinnovateourservices,capabilitiesandplatformsthroughearlyadoptionofnewtechnologiessuchasgenerativeAI,blockchain,robotics,5G,edgecomputing,metaverseandquantumcomputing.Weprovidearangeofcapabilitiesthataddressesthechallengesfacedbyorganizationstoday,includinghowtoach
134、ievereinvention,managechangeanddevelopnewgrowthopportunities.WearecontinuouslyinnovatingandinvestinginR&Dforbothexistingandnewformsoftechnology.OurfocusinourAccentureLabsincludesfurtheringinnovationbeyondtraditionalboundaries,suchasscienceandspacetechnologies.Ou
135、rinnovationhubsaroundtheworldhelpclientsinnovateatunmatchedspeed,scopeandscale.Wehavestrongrelationshipswiththeworldsleadingtechnologycompanies,aswellasemergingstart-ups,whichenableustoenhanceourserviceofferings,augmentourcapabilitiesanddeliverdistinctivebusine
136、ssvaluetoourclients.Ourstrongecosystemrelationshipsprovideasignificantcompetitiveadvantage,andweareakeypartnerofabroadrangeoftechnologyproviders,includingAdobe,Alibaba,AmazonWebServices,BlueYonder,Cisco,Databricks,Dell,Google,HPE,IBMRedHat,Microsoft,NVIDIA,Oracle,PaloAl
137、toNetworks,Pegasystems,Salesforce,SAP,ServiceNow,Snowflake,VMware,Workdayandmanyothers.Inadditiontoourmaturepartners,weinvestinemergingtechnologiesthroughAccentureVentures.Wepushtheboundariesofwhattechnologycanenableandhelpclientsgetthemostvalueandbestcapabilitieso
138、utofplatforms.OperationsWeoperatebusinessprocessesonbehalfofclientsforspecificenterprisefunctions,includingfinanceandaccounting,sourcingandprocurement,supplychain,marketingandsales,andhumanresources,aswellasindustry-specificservices,suchasplatformtrustandsafety,bankin
139、g,insurance,networkandhealthservices.Wehelporganizationstoreinventthemselvesthroughintelligentoperations,enabledbySynOps,ourcloudenabledplatformthatempowerspeoplewithdata,processes,automation,generativeAIandabroadecosystemoftechnologypartnerstotransformenterpriseoper
140、ationsatspeedandscale.IndustryXWecombineourdigitalcapabilitieswithdeepengineeringandmanufacturingexpertise.Byusingthecombinedpowerofdigitalanddatawehelpourclientstoreinventandreimaginetheproductstheymakeandhowtheymakethem.Thisincludeshelpingourclientstod
141、igitallytransformhowtheircapitalprojectsareplanned,managedandexecuted,fromplantandassetconstructiontopublicinfrastructure,powergridsanddatacenters.Wecollaboratecloselywithourplatformandsoftwarepartnerstohelpourclientsachievecompressedtransformationsbyredefiningh
142、owtheirproductsaredesignedandengineered,tested,sourcedandsupplied,manufactured,andserviced,returnedandrenewed.Wealsodesign,manufacture,andassembleourownadvancedautomationequipment,roboticsandotherspecializedcommercialhardwaretosupportourclientsoperations.Throughtheuse
143、ofdataandtransformativetechnologiessuchasAIandgenerativeAI,InternetofThings,artificialreality/virtualreality,advancedrobotics,digitaltwinsandmetaverse,wehelpourclientsreinventtoachievegreaterresilience,productivityandsustainabilityintheircoreoperationsanddesignand
144、engineerintelligentproductsfasterandmorecosteffectively.Andindoingso,wehelpthemcreatenew,hyper-personalizedexperiencesandintelligentproductsandservices.SongWehelpourclientscreatenew,hyper-personalizedexperiencesandservicesthatareintelligentlydesignedtofosterloyalty
145、anddrivegrowthbymakingcustomerinteractionsmorecompelling,useful,andsimplefrominitialinteractionthroughongoingcustomerservice.Oursuiteofservicesspansdesign,digitalproducts,marketing,commerce,andcustomerservice.Wecreateproductsandexperiencesthatresonatedeeplywithusers
146、acrossmultiplechannels.Wehelpbrandsamplifytheirvalue,bymakingtheirpropositionsclearandinspiringtostandoutinacrowdedmarketplace.Ourcommercestrategiesaredesignedtoenhancesaleseffectivenessandcreateseamlessbuyingexperiences.Ourcustomerserviceinnovationshelpmakesu
147、pportmoreresponsiveandaccessible.Webringcrossindustryexpertise,underpinningtheseserviceswithTableofContentsACCENTURE2024FORM10-KItem1.Business5technology.Weleveragethecombinedpowerofstrategy,dataandAI(includinggenerativeAI),ecosystempartnerships,andourabilitytoscale
148、andmanageprogramsonbehalfofourclients.Bydoingso,weenhanceourcreativeprocesses,solveclientchallengesmoreeffectively,andprovidesolutionsthataredesignedtobeadvanced,ethicallysoundandsustainabletohelpourclientsreinventhowtheyengagewiththeircustomers.TableofConten
149、tsACCENTURE2024FORM10-KItem1.Business6IndustryGroupsWebelievethedepthandbreadthofourindustryexpertiseisakeycompetitiveadvantagewhichallowsustobringclient-specificindustrysolutionstoourclientstoacceleratevaluecreation.Ourindustryfocusgivesusanunderstandingof
150、industryevolution,businessissuesandtrends,industryoperatingmodels,capabilitiesandprocessesandnewandemergingtechnologies.Thebreadthofourindustryexpertiseenablesustocreatesolutionsthatareinformedbycrossindustryexperience.Wegotomarketthroughthefollowingfiveindustry
151、groupswithinourgeographicmarkets.Communications,Media&TechnologyFY24Revenuesof$10.8BPercentofGroupsFY24Revenue40%18%42%Communications&MediaHighTechSoftware&PlatformsB2CandB2Bcommunicationsserviceproviders(bothfixedandmobile),MVNO(mobilevirtualnetworkoperators)andnetworkinfra
152、structurecompaniesinclusiveofedgeandIOTconnectivityinfrastructure,cableandsatellitecommunications,broadcastersandTVnetworks,gaming,print,onlineandtraditionalpublishing,entertainment,sports,contentproducers(includingstudios),contentaggregatorsandstreamingliveevents(sports)and
153、mediainfrastructureproviders,integratedadvertisingagenciesandcreativeEnterprisetechnology,hardware,andassociatedmanufacturing;consumertechnology,electronics,batteries,andassociatedmanufacturing;networkequipmentanddeviceprovidersandmanufacturers,datacenters;semiconductorincluding
154、silicondesignanddevelopment,foundries,capitalequipment,andmanufacturing;medicalequipmentcompaniesandmanufacturersCloud-basedenterpriseandconsumersoftwarecompanies,largelanguagemodelowners;bothsubscriptionandad-drivenconsumerplatformsspanningecommerce,social,media,advertising
155、andgamingFinancialServicesFY24Revenuesof$11.6BPercentofGroupsFY24Revenue69%31%Banking&CapitalMarketsInsuranceRetailandcommercialbanks,mortgagelenders,paymentproviders,corporateandinvestmentbanks,privateequityfirms,marketinfrastructureproviders,wealthandassetmanagementfirms,b
156、roker/dealers,depositories,exchanges,clearingandsettlementorganizations,retirementservicesprovidersandotherdiversifiedfinancialenterprisesPropertyandcasualty,lifeandannuitiesandgroupbenefitsinsurers,reinsurancefirmsandinsurancebrokersHealth&PublicServiceFY24Revenuesof$13.8BP
157、ercentofGroupsFY24Revenue31%69%HealthPublicServiceHealthcareproviders,suchashospitals,publichealthsystems,policy-makingauthorities,healthinsurers(payers),andindustryorganizationsandassociationsDefensedepartmentsandmilitaryforces;publicsafetyauthorities;justicedepartments;human
158、andsocialservicesagencies;educationalinstitutions;non-profitorganizations;cities;transportationagencies;andpostal,customs,revenueandtaxagenciesTableofContentsACCENTURE2024FORM10-KItem1.Business7OurworkwithclientsintheU.S.federalgovernmentisdeliveredthroughAccentureFedera
159、lServices,aU.S.companyandawhollyownedsubsidiaryofAccentureLLP,andrepresentedapproximately37%ofourHealth&PublicServiceindustrygroupsrevenuesand17%ofourNorthAmericarevenuesinfiscal2024.ProductsFY24Revenuesof$19.6BPercentofGroupsFY24Revenue46%34%20%ConsumerGoods,Retai
160、l&TravelServicesIndustrialLifeSciencesFoodandbeverage,householdgoods,personalcare,tobacco,fashion/apparel,agribusinessandconsumerhealthcompanies;supermarkets,hardlineretailers,mass-merchandisediscounters,department,quickserveandconveniencestoresandspecialtyretailers;aviation;andho
161、spitalityandtravelservicescompaniesIndustrial&electricalequipmentmanufacturersandindustrialsuppliers;andconstruction,heavyequipment,consumerdurables,engineeringservices,realestate,freight&logistics,aerospace&defense,automotive&mobilityandpublictransportationcompaniesBiopharmaceutic
162、al,medicaltechnologyanddistributorsResourcesFY24Revenuesof$9.1BPercentofGroupsFY24Revenue29%25%46%Chemicals&NaturalResourcesEnergyUtilitiesPetrochemicals,specialtychemicals,polymersandplastics,gasesandagriculturalchemicalscompanies,aswellasthemetals,mining,forestproductsandbu
163、ildingmaterialsindustriesOilandgasindustries,includingupstream,midstream,downstream,oilfieldservices,cleanenergyandenergytradingcompaniesPowergeneratorsanddevelopers,includingnuclear,renewablesandotherconventionalgenerators;electricandgastransmissionanddistributionoperators
164、,energyandenergyserviceretailers;water,wasteandrecyclingserviceprovidersTableofContentsACCENTURE2024FORM10-KItem1.Business8PeopleOverviewWeareatalent-andinnovation-ledorganizationwithapproximately774,000peopleasofAugust31,2024,whoseskillsandspecializationareasignific
165、antsourceofcompetitivedifferentiation.Weserveclientsatanygiventimeinmorethan120countries,withofficesandoperationsin52countries.ThemajorityofourpeopleareinIndia,thePhilippinesandtheU.S.Wehaveacultureofsharedsuccess,whichisdefinedassuccessforourclients,our
166、people,ourshareholders,ourpartnersandourcommunities.Thatcultureisbuiltuponfourtangiblebuildingblocksourbeliefs,ourbehaviors,thewaywedevelopandrewardourpeopleandthewaywedobusiness.OurBeliefsandBehaviorsOurleadershipessentialssetthestandardforwhatweexpectofal
167、lourpeople:alwaysdotherightthing,ineverydecisionandaction;leadwithexcellence,confidenceandhumility,asdemonstratedbybeingalearner,buildinggreatteamsandbeingnaturallycollaborative;exemplifyclient-centricityandacommitmenttoclientvaluecreation;actasatruepartner,toea
168、chother,ourclients,ourecosystemandourcommunitiescommittedtosharedsuccess;caredeeplyforallourpeopletohelpthemachievetheiraspirationsprofessionallyandpersonally;liveourunwaveringcommitmenttoinclusion,diversityandequality,asdemonstratedbypersonalimpactandoverallresu
169、lts;havethecouragetochangeandtheabilitytobringourpeoplealongthejourney;andactivelyinnovateseekingnewanswers,applyingatech,AIanddatafirstmindset,lookinginternallyacrossAccentureandoutsidetopartners,competitors,start-ups,clients,academiaandanalyststolearn,respectfullyc
170、hallengeourassumptionsandapplytheinnovation,andcultivateandrewardourpeoplefordoingthesame.Listeningtothevoicesofourpeopleprovidestheinputtoensurethattheyhavethetoolsandresourcestodotheirjobsandtherightlearningopportunities,andthattheyexperienceapositive
171、,respectfulandinclusiveworkenvironment.Wedothisonanongoingbasisacrossvariouschannels,includingsurveysandforums.AmongourpeoplewhoparticipatedintheGreatPlaceToWorkTrustIndexSurvey,78%agreedthat“Takingeverythingintoaccount,Iwouldsaythisisagreatplacetowork.”Addi
172、tionally,wearerecognizedasatop10placetoworkin11countries,representingmorethan70%ofourpeople.Ourpurposeistodeliveronthepromiseoftechnologyandhumaningenuity.Ourstrategyistodeliver360valueforallourstakeholdersbyhelpingthemcontinuouslyreinvent.Todrivereinven
173、tion,innovationmustbeattheforefront,whichrequiresustoattract,developandinspiretoptalent.Talentisoneofourmostimportantareasofcompetitivedifferentiation.Aspartofourtalentstrategy,wehireanddeveloppeoplewhohavedifferentbackgrounds,differentperspectives,anddifferent
174、livedexperiences.Thesedifferencesensurethatwehaveandattractthecognitivediversitytodeliveravarietyofperspectives,observations,andinsightswhichareessentialtodrivetheinnovationneededtoreinvent.Tohelpachievethisdiversitywesetgoals,sharethempublicly,andcollectdatat
175、omeasureourprogress,continuouslyimprove,andholdourleadersaccountableforensuringwehavethemostinnovativeandtalentedpeopleinourindustry.Thisapproachisakeydriverofourprogress.WerecognizethatsomepeoplecometoAccenturehavingfacedobstaclesasanaspectoftheiridentit
176、yorlivedexperience.AtAccenture,wearecommittedtoharnesstheseperspectivesandensurethatallofourpeoplehavetheopportunitytothriveandunlocktheirfullpotential.Weareameritocracy.Ourintentionistofosteracultureandaworkplaceinwhichallofourpeoplefeelasenseofbelo
177、ngingandarerespectedandempoweredtodotheirbestworkandtocreate360valueforallourstakeholders.TableofContentsACCENTURE2024FORM10-KItem1.Business9Weare48%women,comparedtoourgenderparitygoalby2025.And,wearecurrently30%womenmanagingdirectors,inlinewithour2025goal
178、.Wearealsoworkingtowardourtotalworkforce2025raceandethnicitygoalsintheU.S.,theU.K.,andSouthAfrica,whichweannouncedin2020.IntheU.S.,AfricanAmericanandBlackcolleaguesrepresent12%ofourworkforce,inlinewithourgoal.Additionally,HispanicAmericanandLatinxcolleaguesre
179、present10%ofourworkforce,comparedtoourgoalof13%.IntheU.K.,Blackcolleaguesrepresent6%ofourworkforcecomparedtoourgoalof7%.InSouthAfrica,AfricanBlackcolleaguesrepresent47%ofourworkforcecomparedtoourgoalof68%.Colouredcolleaguesrepresent10%ofourworkforce,inlinewi
180、thourgoal.Wearecommittedtopayequityandhaveprocessesinplacetocompensateourpeoplefairlyacrossgender,raceandethnicity.PayequityatAccenturemeansthatourpeoplereceivepaythatisfairandconsistentwhenconsideringsimilarityofwork,locationandtenureatcareerlevel.Wecond
182、mployeeswereexcludedfromtheanalysis).Byraceandethnicity,welikewisehaddollar-for-dollar,100%payequityintheU.S.,theU.K.andSouthAfrica,whicharethelocationswherewecurrentlyhavethedataavailabletouseforthispurpose.Weare48%Womencomparedtoourgoalof50%by2025.Weareno
183、w30%Womenmanagingdirectorsinlinewithourgoalof30%by2025.TheWayWeDevelopandRewardOurPeopleOurfocusistocreatetalentandunlockthepotentialofourpeople,tocreatestrongleaders,andtohelpthemachievetheirprofessionalandpersonalaspirations,whilecontinuouslypivotingtomee
184、tnewclientdemands.Duringfiscal2024,weinvested$1.1billioninlearningandprofessionaldevelopment.Withourdigitallearningplatform,wedeliveredapproximately44milliontraininghours,anincreaseof10%comparedwithfiscal2023,predominantlyduetogenerativeAItraining.Wehaveskillsdata
185、forourpeople,enablingustoflexiblyrespondtoshiftingclientneedswhilealsorecommendingskill-specifictrainingbasedonanindividualsinterests.Weupskillpeopleatscale,whileproactivelydefiningnewskillsandrolesinanticipationofclientneeds.Wealsocontinuetosteadilyincrease
186、ourData&AIworkforce,reachingapproximately57,000skilledData&AIpractitionersattheendoffiscal2024,againstourgoalofdoublingourData&AIworkforceto80,000bytheendoffiscal2026.Wearefocusedonrigorous,job-specifictrainingthroughkeyindustrycertificationsandpartnershipswit
187、hleadinguniversitiesaroundtheglobe.Wealsotrainourpeopleoninclusionandmitigatingunconsciousbias.Wepromotedapproximately97,000peopleinfiscal2024,demonstratingourcontinuedcommitmenttocreatingvibrantcareersandopportunitiesforourpeople.Webalanceoursupplyofskillswit
188、hchangesinclientdemand.Wedothisthroughadjustinglevelsofnewhiringandmanagingourattrition(bothvoluntaryandinvoluntary).Webelievepeoplearedrawntoourstrongpurpose,valuesandreputation.Forfiscal2024,attrition,excludinginvoluntaryterminations,was13%,consistentwithfiscal
189、2023.Forthefourthquarteroffiscal2024,annualizedattrition,excludinginvoluntaryterminations,was14%,consistentwiththethirdquarteroffiscal2024.Accenturestotalrewardsconsistofcashcompensation,equityandawiderangeofbenefits.Ourtotalrewardsprogramisdesignedtorecognizeour
190、peoplesskills,contributionsandcareerprogression.Basesalary,bonusandequityaretailoredtothemarketwhereourpeopleworkandlive.Certainrewards,likeequityandbonuses,areopportunitiesforourpeopletoshareintheoverallsuccessofourcompany.Asourpeopleadvanceintheircareers,t
191、heyhavegreateropportunitiestoberewarded.Accenturesequitablerewardsgobeyondfinancialrewardsandincludehealthandwell-beingprogramsthatcareforourpeople.TableofContentsACCENTURE2024FORM10-KItem1.Business10TheWayWeDoBusinessAtAccenture,ourpeoplecaredeeplyaboutdoingt
192、herightthing.Together,wehaveproventhatwecansucceedprovidingvaluetoourclientsandshareholdersandopportunitiesforourpeoplewhilebeingapowerfulforceforgood.Oursharedcommitmenttooperatingwiththehighestethicalstandardandmakingapositivedifferenceineverythingwedois
193、whatwebelievedifferentiatesAccenture.Webelieveintransparency,thattransparencybuildstrust,andthatwemustearnthetrustofourclients,ourpeople,ourpartnersandourcommunitieseachandeveryday.OurCodeofBusinessEthicsisorganizedintosixfundamentalbehaviors:MakeYourConduct
194、Count;ComplywithLaws;DeliverforOurClients;ProtectPeople,InformationandOurBusiness;RunOurBusinessResponsibly;andBeaGoodCorporateCitizen.Itappliestoallourpeopleregardlessoftheirtitleorlocation.WithourCodeofBusinessEthics,wewanttohelpourpeoplemakeethicalbehavior
195、anaturalpartofwhatwedoeverydaywitheachother,ourclients,ourpartnersandourcommunities.Accenturescommitmenttoandfocusonourpeopleandculturehasgeneratedsignificantrecognition,includingNo.1ontheFTSE(formerlyRefinitiv)DiversityandInclusionIndexforthefifthtimeinseve
196、nyears;EthispheresWorldsMostEthicalCompaniesfor17consecutiveyears;andrankingNo.10among25companiesonGreatPlaceToWorkWorldsBestWorkplaces.OurHealth,SafetyandWell-BeingWearecommittedtocreatingaplacewherepeoplecanbesuccessfulbothprofessionallyandpersonally.Wetake
197、aholisticviewofwell-beingincludingphysical,mental,emotionalandfinancialwell-beingprovidingspeciallydefinedprogramsandpracticestomeetourpeoplesfundamentalhumanneeds.TableofContentsACCENTURE2024FORM10-KItem1.Business11EnvironmentalSustainabilityWehelpourclientstogether
198、withourecosystempartners,todefine,measureandachievetheirenvironmental,socialandgovernancegoalsbyconnectingsustainabilitywiththeirtransformationagendasacrosstheirstrategyandoperationstomaketheirvaluechainsmoresustainable.Wehaveastrongcommitmenttoenvironmentalsusta
199、inabilityinhowweoperateourbusiness,andweholdourselvesaccountabletoclearandmeasurableobjectives.Forexample,in2020,weestablisheda2025carbonremovalgoalpreviouslyreferredtoasour2025net-zeroemissionsgoalandweareontracktoachievethisgoal.Ourenvironmentgoalsdiscusse
200、dbelowspanthreeareas:reducingandremovingourcarbonemissions,movingtowardzerowasteandplanningforwaterrisk.OurGoalstoReduceandRemoveourCarbonEmissionsOurgreenhousegas(GHG)emissionsprimarilyresultfrombusinesstravelandpurchasedgoodsandservices,sincewehave100%renewa
201、bleelectricityinourfacilities.Wecontinuetoworktowardour2025carbonremovalgoalbyfirstfocusingonreductionsacrossourScope1,2,and3emissionsandthenremovinganyremainingemissionsthroughnature-basedcarbonremovalprojects.WeareasignatorytotheUNGlobalCompactBusinessA
202、mbitionfor1.5CPledge,committingtodoourparttokeepglobalwarmingbelow1.5CelsiusinalignmentwiththeParisAgreementandthecriteriaandrecommendationsoftheScienceBasedTargetsinitiative(SBTi).In2018,weestablishedaSBTi2025near-termemissionsreductiontarget,whichwehavesu
203、rpassed.Duringfiscal2024,wereceivedSBTiapprovalfornet-zeroGHGemissionstargetsalignedwithSBTisCorporateNet-ZeroStandard,includingnewnear-termandlong-termreductiontargets.Weareontracktoachieveour2025carbonremovalgoalandwesetnewgoalsforthefuture.SBTi-ApprovedNet-
204、ZeroTargetsFiscal2030Near-termTargets80%reductionofabsoluteScope1and2GHGemissionsfromfiscal2019baseyear.55%reductionofScope3GHGemissionsperunitofrevenuefromfiscal2019baseyear.Fiscal2040Long-termTargets90%reductionofabsoluteScope1and2GHGemissionsfromfiscal
205、2019baseyear.90%reductionofabsoluteScope3GHGemissionsfromfiscal2019baseyear.OurActionstoReduceCarbonEmissionsOurapproachtocarbonreductioninsupportofourgoalsincludes:Maintaining100%renewableelectricity.In2023,weachievedourgoalof100%renewableelectricityinourfac
206、ilitiesandwemaintainedthisinfiscal2024.Aswedonotownourfacilitiesandprocuremostofourenergyfromthegrid,wepurchaserenewableelectricitycontractsequivalenttotheamountofelectricityweconsume.Goingforward,weplantomaintain100%renewableelectricityinourfacilities.Asw
207、epurchaserenewableelectricity,wealsosupportthegenerationofmorerenewablesourcesofelectricity.Enablinglowcarbonbusinesstravel.Wecontinuetousetechnologytofacilitatemorecostandcarbon-efficientdeliveryforourclientsandourbusinessandhaveimplementedaninternalcarbonpr
208、iceontraveltoencourageclimatesmarttraveldecisions.Inaddition,wehavedevelopedanalyticsandreportingfocusedonourbusinesstravelemissionssothatwecanshareemissionsdatawithourclientsaspartofourdeliveryactivities.Engagingoursuppliers.Weareworkingwithoursuppliersto
209、reduceourScope3emissions.Ourgoalisthat90%ofourkeysuppliersdisclosetheirenvironmentaltargetsandtheactionsbeingtakentoreduceemissionsbytheendof2025.Weareontracktomeetthisgoal,with89%ofkeysuppliersdisclosingtheirtargetsand96%disclosingtheactionstheyareta
210、kingtoreducetheiremissions.Keysuppliersaredefinedasvendorsthatrepresentasignificantportionofour2019Scope3emissions.CarbonRemovalNature-basedcarbonremoval.Toaddressourremainingemissions,weareinvestinginnature-basedcarbonremovalprojectstoremovecarbonfromtheatmos
211、phere.Weplantobeginapplyingcarbonremovalcreditsinfiscal2025.OurTableofContentsACCENTURE2024FORM10-KItem1.Business12nature-basedcarbonremovalprojectswillalsosupportandrespecttheuniversalprinciplesoftheUNGCintherelevantareasofhumanrights,labor,environment,anticorr
212、uptionandtheUNSustainableDevelopmentGoals(SDGs).MovingTowardZeroWasteAddressinge-wasteandofficefurniture.Wehaveagoalofreusingorrecycling100%ofoure-waste,suchascomputersandservers,aswellasallourofficefurniture,bytheendof2025.Duringfiscal2024,wereusedorrecycle
214、minatesingle-useplasticsinourofficelocations.Duringfiscal2024,wecontinuedtomeetourgoalofeliminatingsingle-useplasticsinourofficelocationsbypurchasingreusableandplastic-freeitems.PlanningforWaterRiskMitigatingthepotentialimpactsofclimatechange-relatedwaterrisk.Al
215、thoughAccentureisnotawater-intensivecompany,tosafeguardourpeopleandoperationswearedevelopingwaterresiliencyactionplanstoreducetheimpactofclimate-relatedflooding,droughtandwaterscarcityonourbusinessandourpeopleinhigh-riskareas.Wehavecompletedplansforapproxima
216、tely90%ofourfacilitiesinhigh-riskareas.TableofContentsACCENTURE2024FORM10-KItem1.Business13GlobalDeliveryCapabilityAkeydifferentiatorisourglobaldeliverycapability.WehaveoneoftheworldslargestnetworksofcenterswithdeepcapabilitiesinStrategy&Consulting,Technology,Opera
217、tions,IndustryXandSong,thatallowsustohelpourclientscreateexceptionalbusinessvalue.Itbringstherightpeopleattherighttimetoourclientsfromanywhereintheworldbothinphysicalandvirtualworkingenvironmentsacapabilitythatisparticularlycrucialasbusinessneedsandcondit
218、ionschangerapidly.Ourglobalapproachprovidesscalableinnovation;standardizedprocesses,methodsandtools;automationandAI;industryexpertiseandspecializedcapabilities;costadvantages;foreignlanguagefluency;proximitytoclients;andtimezoneadvantagestodeliverhigh-qualitysolutions.Emph
219、asizingquality,productivity,reducedrisk,speed-to-marketandpredictability,ourglobaldeliverymodelsupportsallpartsofourbusinesstoprovideclientswithprice-competitiveservicesandsolutions.InnovationandIntellectualPropertyWearecommittedtodevelopingleading-edgeideasandlevera
220、gingemergingtechnologiesandweseeinnovationasasourceofcompetitiveadvantage.WeuseourinvestmentinR&Donwhichwespent$1.2billion,$1.3billionand$1.1billioninfiscal2024,2023and2022,respectivelytohelpclientsaddressnewrealitiesinthemarketplaceandtofacethefuturewithc
221、onfidence.Ourinnovationexpertsworkwithclientsacrosstheworldtoimaginetheirfuture,buildandco-createinnovativebusinessstrategiesandtechnologysolutions,andthenscalethosesolutionstosustaininnovation.Weharnessouruniqueintellectualpropertytodelivertheseinnovationservice
222、s.Wehaveaglobalportfolioofpatentsandpendingpatentapplicationscoveringvarioustechnologyareas,includingAI,cloud,metaverse,cybersecurity,blockchain,automation,extendedreality,analyticsandquantum.Weleveragepatent,tradesecretandcopyrightlawsaswellascontractualarrangementsand
223、confidentialityprocedurestoprotecttheintellectualpropertyinourinnovativeservicesandsolutions.Theseincludeourproprietaryplatforms,software,reusableknowledgecapital,andotherinnovations.Wealsohavepoliciestorespecttheintellectualpropertyrightsofthirdparties,suchasourc
224、lients,partners,vendorsandothers.Webelieveourcombinationofpeople,assetsandcapabilities,includingourglobalnetworkofmorethan100innovationhubs,makesAccentureoneoftheleadingstrategicinnovationpartnersforourclients.Wehavedeepexpertiseininnovationconsultingincludingstr
225、ategy,culturechangeandbuildingnewbusinessmodelsthroughtolong-termtechnologyinnovation,whichcreatestheproductsandmarketsofthefuture.Thisisallsupportedbyourinnovationapproach,whichincludesAccentureResearch,AccentureVenturesandAccentureLabsaswellasourStudios,Innova
226、tionCentersandDeliveryCenters.Ourresearchandthoughtleadershipteamshelpidentifymarket,technologyandindustrytrends.AccentureVenturespartnerswithandinvestsingrowth-stagecompaniesthatcreateinnovativeenterprisetechnologies.AccentureLabsincubateandprototypenewconceptsthr
227、oughappliedresearchanddevelopmentprojects.Withinthis,weincubateandapplyemergingtechnologyinnovationtobusinessarchitectures,includingblockchain,metaverse,extendedrealityandquantum.ToprotectAccenturesbrands,werelyonintellectualpropertylawsandtrademarkregistrationsheldar
228、oundtheworld.TrademarksappearinginthisreportarethetrademarksorregisteredtrademarksofAccentureGlobalServicesLimited,AccentureGlobalSolutionsLimited,orthirdparties,asapplicable.TableofContentsACCENTURE2024FORM10-KItem1.Business14CompetitionAccentureoperatesinahighlyco
229、mpetitiveandrapidlychangingglobalmarketplace.WecompetewithavarietyoforganizationsthatofferservicesandsolutionscompetitivewiththoseweofferbutwebelievenoothercompanyoffersthefullrangeofservicesatscalethatAccenturedoes,whichuniquelypositionsusinahighlycompeti
230、tivemarket.Ourclientstypicallyretainusonanon-exclusivebasis.OurcompetitorsincludelargemultinationalITserviceproviders,includingtheservicesarmsoflargeglobaltechnologyproviders;off-shoreITserviceprovidersinlower-costlocations,particularlyinIndia;accountingfirmsandcon
231、sultanciesthatprovideconsulting,managedservicesandotherITservicesandsolutions;solutionorserviceprovidersthatcompetewithusinaspecificgeographicmarket,industryorservicearea,includingadvertisingagencyholdingcompanies,engineeringservicesprovidersandtechnologystart-ups;a
232、ndin-houseITdepartmentsoflargecorporationsthatusetheirownresourcesratherthanengageanoutsidefirm,suchasglobalcapabilitycenters(“GCCs”).WebelieveAccenturecompetessuccessfullyinthemarketplacebecause:Wearefocusedoncreating360value,whichwedefineasdeliveringthefina
233、ncialbusinesscaseanduniquevalueaclientmaybeseeking,andstrivingtopartnerwithourclientstoachievegreaterprogressoninclusionanddiversity,reskillandupskillourclientsemployees,helpourclientsachievetheirsustainabilitygoals,andcreatemeaningfulexperiences,bothwithAccen
234、tureandforthecustomersandemployeesofourclients;Weareatrustedpartnerwithlong-termclientrelationshipsandaproventrackrecordfordeliveringfromstrategytoexecution,onlarge,complexprogramsatspeedthatdriveoutcomesandtangiblevalue;Weprovideabroadrangeofservicesbrin
235、gingtogetherourcapabilitiesatscaleandhaveasignificantpresenceineverymajorgeographicmarket,enablingustoleverageourglobalexpertiseinalocalcontexttodeliverthebestsolutions,andourmanagedserviceshelpcompaniesmovefasterbyleveragingourdigitalplatformandtalentand
236、reducecosts;Thebreadthandscaleofourtechnologycapabilities,combinedwithourstrongrelationshipswithourtechnologyecosystempartners,enableustohelpclientstransformandre-platforminasustainablewayatspeed;Wehavedeepindustryandcross-industryexpertise,whichenableustoacc
237、eleratevalueasclientstransformtheirproducts,customerexperiencesandoptimizetheiroperations;Wecontinuouslyinvestinadvancedtools,methodsandplatforms,andthehighlyspecializedskillsofourpeople,tocreaterepeatableindustryandcrossindustrysolutionsandassets,thatcanscaleat
238、speed,leveragingourdeepexperience,knowledgeandinsightsacrossindustries,functionsandservices,oftenwithourecosystempartners;Ourindustry-leadinginnovationapproachincludingAccentureResearch,AccentureVenturesandAccentureLabsaswellasourStudios,InnovationCentersandDeliveryCen
239、tersreflectsourcommitmenttocontinuousinnovationandenablesustorapidlyidentify,incubate,andscaleemergingtechnologysolutionsforourclients;WehavedeepexperienceinAI,havingembeddedAIacrossourworldwideservicedeliveryapproachformorethanadecade,andaremakingsignificanti
240、nvestmentsinsolutionsatscaletohelpourclientsresponsiblyadvanceanduseAI,andgenerativeAI,todevelopnewstrategies,operatingmodels,businesscasesanddigitalcorearchitecture,enablingthemtoachievegreatergrowth,efficiency,andresiliency,whileacceleratingvalue;andOurgoalistor
241、ecruitthemosttalentedpeopleinourmarkets,andwehaveanunwaveringcommitmenttoinclusionanddiversity,whichcreatesanenvironmentthatunleashesinnovation,andaworld-classlearningorganizationthathelpsuscontinuouslyinvestinthedevelopmentofourpeople,andwebelieveourstrategy
242、todeliver360valuemakesusanattractivedestinationfortoptalent,atrustedpartnertoourclientsandecosystem,andarespectedmemberofourcommunities.TableofContentsACCENTURE2024FORM10-KItem1.Business15InformationAboutOurExecutiveOfficersOurexecutiveofficersasofOctober10,
243、2024areasfollows:AngelaBeatty,53,becameourchiefleadershipandhumanresourcesofficerinSeptember2024.FromApril2022toSeptember2024,Ms.Beattywasourgloballeadfortalent,rewardsandemployeeexperience.From2015to2022,sheservedinavarietyofotherleadershiprolesinhumanresou
244、rcesatAccenture,includingastheleadfortotalrewards.PriortojoiningAccenture,Ms.Beattyspent15yearswithTowersWatson(nowWillisTowersWatson)asaconsultantandultimatelypracticeleaderfortherewards,talentandchangebusiness.Ms.BeattyhasbeenwithAccenturefor9years.MelissaBu
245、rgum,52,becameourchiefaccountingofficerinSeptember2022andhasservedasourcorporatecontrollersinceSeptember2021.Priortothat,Ms.BurgumservedasourassistantcorporatecontrollerfromDecember2016toSeptember2021andascontrollerforAccentureFederalServicesfromMay2013toDe
246、cember2016.PriortojoiningAccenture,Ms.BurgumheldcontrollershiprolesattwopubliccompaniesandwaspreviouslyanauditorandconsultantforArthurAndersen.Ms.BurgumhasbeenwithAccenturefor11years.AtsushiEgawa,59,becameourco-chiefexecutiveofficerAsiaPacificandchiefexecutiveof
247、ficerJapaninSeptember2024.SinceSeptember2015,Mr.EgawahasservedasourmarketunitleadinJapan.PriortoSeptember2015,Mr.EgawaledourProductsindustrygroupinJapan.Priortothatrole,heledourConsumerGoodsbusinessinJapan.Hehaspartneredcloselywithnumerousglobalclientsonth
248、eirdigitaltransformationsandwasintegralintheopeningofAccenturesInnovationHubinTokyo.Mr.EgawahasbeenwithAccenturefor35years.MauroMacchi,59,becameourchiefexecutiveofficerEMEAinSeptember2024.FromSeptember2021toSeptember2024,Mr.Macchiservedasourmarketunitleadfor
249、Italy,CentralEuropeandGreece.FromMarch2020toSeptember2021,Mr.MacchiservedastheStrategy&ConsultingleadforEurope.Previously,heservedasourFinancialServicesleadforEuropefromNovember2019toMarch2020,FinancialServicesleadforItaly,CentralEuropeandGreecefromOctober2017
250、toOctober2019andglobalBankingindustryleadforStrategyfromMarch2015toSeptember2017.Mr.MacchihasbeenwithAccenturefor34years.KCMcClure,59,becameourchieffinancialofficerinJanuary2019.FromJune2018toJanuary2019,sheservedasmanagingdirectorFinanceOperations,whereshel
251、edourfinanceoperationsacrosstheentiretyofourbusinesses.FromDecember2016toMay2018,sheservedasourfinancedirectorCommunications,Media&Technology.Priortoassumingthatrole,sheservedasourheadofinvestorrelationsfromSeptember2010toNovember2016,andfromMarch2002toAugust
252、2010,sheservedasourfinancedirectorHealth&PublicService.Ms.McClurehasbeenwithAccenturefor36years.RyojiSekido,57,becameourco-chiefexecutiveofficerAsiaPacificandchiefexecutiveofficerAsiaOceaniainSeptember2024.FromApril2023toSeptember2024,Mr.SekidoservedasourTechnolo
253、gyleadforGrowthMarkets.PriortoMarch2023,Mr.SekidoservedastheTechnologyandCloudFirstleadforAsiaPacific,MiddleEastandAfrica.Inhisearlierroles,heledseveralindustryandtechnologyteamsandservedastheFinancialServicesclientservicegroupleadandtheFinancialServicest
254、echnologyconsultingleadforAPAC.Mr.SekidohasbeenwithAccenturefor32years.TableofContentsACCENTURE2024FORM10-KItem1.Business16ManishSharma,56,becameourchiefexecutiveofficerNorthAmericainSeptember2023andourchiefexecutiveofficertheAmericasinSeptember2024.Priortothat,Mr
255、.SharmaservedasourchiefoperatingofficerfromMarch2022toSeptember2023.FromMarch2020toMarch2022,Mr.SharmaservedasourgroupchiefexecutiveOperations.FromSeptember2016toMarch2020,Mr.SharmaservedasthegroupoperatingofficerforOperations.FromJanuary2009toSeptember2016,M
256、r.SharmawasourseniormanagingdirectorforAccentureOperationsGlobalDeliveryandSolutionDevelopmentandglobalsalesleadforAccentureOperationsBusinessProcessOutsourcing(BPO).Previously,heledourBPOoperationsintheAsiaPacificregion.Mr.SharmahasbeenwithAccenturefor29years.
257、JulieSweet,57,becamechairofourBoardofDirectorsinSeptember2021andhasservedasourchiefexecutiveofficersinceSeptember2019.FromJune2015toSeptember2019,sheservedasourchiefexecutiveofficerNorthAmerica.FromMarch2010toJune2015,sheservedasourgeneralcounsel,secretary
258、andchiefcomplianceofficer.PriortojoiningAccenturein2010,Ms.Sweetwasapartnerfor10yearsinthelawfirmCravath,Swaine&MooreLLP,whichshejoinedasanassociatein1992.Ms.SweethasbeenwithAccenturefor14yearsandhasservedasadirectorsinceSeptember2019.JoelUnruch,46,became
259、ourgeneralcounselinSeptember2019andhasservedasourcorporatesecretarysinceJune2015.Mr.UnruchalsoservedasourchiefcomplianceofficerfromSeptember2019toJanuary2020.Mr.UnruchjoinedAccenturein2011asourassistantgeneralcounselandassistantsecretaryandalsooversawventu
260、res&acquisitionsandalliances&ecosystemspracticesforourlegalgroup.PriortojoiningAccenture,Mr.UnruchwascorporatecounselatAandpreviouslyanassociateinthecorporatedepartmentofthelawfirmCravath,Swaine&MooreLLP.Mr.UnruchhasbeenwithAccenturefor13years.JohnWalsh,60,became
261、ourchiefoperatingofficerinSeptember2023.FromMarch2020toSeptember2023,Mr.Walshservedasourchiefstrategicaccountsandglobalsalesofficer.FromNovember2019toMarch2020,heservedasourgroupchiefexecutiveCommunications,Media&Technology.HeservedasseniormanagingdirectorCommun
262、ications,Media&TechnologyinNorthAmerica,from2013to2019.Mr.WalshhasbeenwithAccenturefor38years.OrganizationalStructureAccentureplcwasincorporatedinIrelandonJune10,2009asapubliclimitedcompany.WeoperateourbusinessthroughsubsidiariesofAccentureplc.TheConsolidatedFin
263、ancialStatementsreflecttheownershipinterestsinAccentureCanadaHoldingsInc.heldbycertaincurrentandformermembersofAccentureLeadershipasnoncontrollinginterests.Thenoncontrollingownershipinterestswerelessthan1%asofAugust31,2024.“AccentureLeadership”iscomprisedofmembers
264、ofourglobalmanagementcommittee(ourprimarymanagementandleadershipteam,whichconsistsofapproximately50ofourmostseniorleaders),seniormanagingdirectorsandmanagingdirectors.TableofContentsACCENTURE2024FORM10-KItem1.Business17Item1A.RiskFactorsInadditiontotheotherinfor
265、mationsetforthinthisreport,youshouldcarefullyconsiderthefollowingfactorswhichcouldmateriallyadverselyaffectourbusiness,financialcondition,resultsofoperations(includingrevenuesandprofitability)and/orstockprice.Ourbusinessisalsosubjecttogeneralrisksanduncertaintiest
266、hatmaybroadlyaffectcompanies,includingus.Additionalrisksanduncertaintiesnotcurrentlyknowntousorthatwecurrentlydeemtobeimmaterialalsocouldmateriallyadverselyaffectourbusiness,financialcondition,resultsofoperationsand/orstockprice.Risksinthissectionaregroupedin
267、thefollowingcategories:(1)BusinessRisks;(2)FinancialRisks;(3)OperationalRisks;and(4)LegalandRegulatoryRisks.Manyrisksaffectmorethanonecategory,andtherisksarenotinorderofsignificanceorprobabilityofoccurrencebecausetheyhavebeengroupedbycategories.BusinessRisksOurresu
268、ltsofoperationshavebeen,andmayinthefuturebe,adverselyaffectedbyvolatile,negativeoruncertaineconomicandgeopoliticalconditionsandtheeffectsoftheseconditionsonourclientsbusinessesandlevelsofbusinessactivity.Globalmacroeconomicandgeopoliticalconditionsaffectus,our
269、clientsbusinessesandthemarketstheyserve.Volatile,negativeanduncertaineconomicandgeopoliticalconditionshaveinthepastunderminedandcouldinthefutureunderminebusinessconfidenceinoursignificantmarketsandothermarkets,whichareincreasinglyinterdependent,causingourclients
270、toreduceordefertheirspendingonnewinitiativesandtechnologies,andresultinginclientsreducing,delayingoreliminatingspendingunderexistingcontractswithus,whichnegativelyaffectsourbusiness.Growthinsomeofthemarketsweservehasslowedandcouldcontinuetoslow,orcouldslowi
271、nothermarketsorstagnateorcontract,ineachcase,foranextendedperiodoftime.Becauseweoperategloballyandhavesignificantbusinessesinmanymarkets,aneconomicslowdowninanyofthosemarketscouldadverselyaffectourresultsofoperations.Ongoingeconomicandgeopoliticalvolatilitya
272、nduncertaintyandchangingdemandpatternsaffectourbusinessinanumberofotherways,includingmakingitmoredifficulttoaccuratelyforecastclientdemandandeffectivelybuildourrevenueandresourceplans,particularlyinconsulting.Economicandgeopoliticalvolatilityanduncertaintyispa
273、rticularlychallengingbecauseitmaytakesometimefortheeffectsandchangesindemandpatternsresultingfromtheseandotherfactorstomanifestthemselvesinourbusinessandresultsofoperations.Changingdemandpatternsfromeconomicandpoliticalvolatilityanduncertainty,includingasar
274、esultofincreasinggeopoliticaltensions,inflation,economicdownturns,changesinglobaltradepolicies,globalhealthemergenciesandtheirimpactonus,ourclientsandtheindustriesweserve,haveinthepasthadanegativeimpactandcouldinthefuturehaveasignificantnegativeimpactonourre
275、sultsofoperations.Forexample,someoftheseconditionsslowedthepaceandlevelofclientspending,particularlyforsmallercontractswithashorterdurationandforourconsultingservicesduringfiscal2024.Clientscontinuetoprioritizelarge-scaletransformations,whichconverttorevenueover
276、alongerperiod.Ourbusinessdependsongeneratingandmaintainingclientdemandforourservicesandsolutions,includingthroughtheadaptationandexpansionofourservicesandsolutionsinresponsetoongoingchangesintechnologyandofferings,andasignificantreductioninsuchdemandoranin
277、abilitytorespondtotheevolvingtechnologicalenvironmentcouldmateriallyaffectourresultsofoperations.Ourfinancialresultsdependinpartonthedemandforourservicesandsolutions,whichcouldbenegativelyaffectedbynumerousfactors,manyofwhicharebeyondourcontrolandunrelatedt
278、oourworkproduct.Asdescribedabove,volatile,negativeoruncertainglobaleconomicandpoliticalconditionsandlowergrowthorcontractioninthemarketsweservehaveadverselyaffectedandcouldinthefutureadverselyaffectclientdemandforourservicesandsolutions.Oursuccessdepends,inp
279、art,onourabilitytocontinuetodevelopandimplementservicesandsolutionsthatanticipateandrespondtorapidandcontinuingchangesintechnologyandofferingstoservetheevolvingneedsofourclients.Examplesofareasofsignificantchangeincludedigital-,cloud-andsecurity-relatedofferi
280、ngs,whicharecontinuallyevolving,aswellasdevelopmentsinareassuchasAI,includinggenerativeAI,augmentedandvirtualreality,automation,blockchain,InternetofThings,quantumandedgecomputing,infrastructureandnetworkengineering,intelligentconnectedproducts,digitalTableofContentsACCE
281、NTURE2024FORM10-KItem1A.RiskFactors18engineeringandmanufacturing,androboticssolutions.Asweexpandourservicesandsolutionsintothesenewareas,wemaybeexposedtooperational,legal,regulatory,ethical,technologicalandotherrisksspecifictosuchnewareas,whichmaynegativelyaffect
282、ourreputationanddemandforourservicesandsolutions.Technologicaldevelopmentsmaymateriallyaffectthecostanduseoftechnologybyourclientsand,inthecaseofcloud,dataandAIsolutions,couldaffectthenatureofhowwegeneraterevenue.Someofthesetechnologicaldevelopmentshaveredu
283、cedandreplaced,inwholeorinpart,someofourhistoricalservicesandsolutionsandwillcontinuetodosointhefuture.Thishascaused,andmayinthefuturecause,clientstodelayspendingunderexistingcontractsandengagementsandtodelayenteringintonewcontractswhiletheyevaluatenew
284、technologies.Suchtechnologicaldevelopmentsandspendingdelayscannegativelyimpactourresultsofoperationsifweareunabletointroducenewpricingorcommercialmodelsthatreflectthevalueofthesetechnologicaldevelopmentsorifthepaceandlevelofspendingonnewtechnologiesarenot
285、sufficienttomakeupanyshortfall.Developmentsintheindustriesweserve,whichmayberapid,alsocouldshiftdemandtonewservicesandsolutions.If,asaresultofnewtechnologiesorchangesintheindustriesweserve,ourclientsdemandnewservicesandsolutions,wemaybelesscompetitiveinth
286、esenewareasorneedtomakesignificantinvestmenttomeetthatdemand.Ourgrowthstrategyfocusesonrespondingtothesetypesofdevelopmentsbydrivinginnovationandmakingstrategicinvestmentsinacquisitions,jointventuresandadjacenciestoourcurrentofferingsthatwillenableustoexpa
287、ndourbusinessintonewgrowthareas.Ifwedonotsufficientlyinvestinnewtechnologyandadapttoindustrydevelopments,orevolveandexpandourbusinessatsufficientspeedandscale,orifwedonotmaketherightstrategicinvestmentstorespondtothesedevelopmentsandsuccessfullydriveinn
288、ovation,ourservicesandsolutions,ourresultsofoperations,andourabilitytodevelopandmaintainacompetitiveadvantageandtoexecuteonourgrowthstrategycouldbeadverselyaffected.Inaparticulargeographicmarket,serviceorindustrygroup,asmallnumberofclientshavecontributed,ormay
289、,inthefuturecontribute,asignificantportionoftherevenuesofsuchgeographicmarket,serviceorindustrygroup,andanydecisionbysuchaclienttodelay,reduce,oreliminatespendingonourservicesandsolutionshavehadandcouldinthefuturehaveadisproportionateimpactontheresultsof
290、operationsintherelevantgeographicmarket,serviceorindustrygroup.Manyofourconsultingcontractsarelessthan12monthsinduration,andthesecontractstypicallypermitaclienttoterminatetheagreementwithaslittleas30daysnotice.Longer-term,largerandmorecomplexcontracts,suchas
291、themajorityofourmanagedservicescontracts,generallyrequirealongernoticeperiodforterminationandoftenincludeanearlyterminationchargetobepaidtous,butthischargemightnotbesufficienttocoverourcostsormakeupforanticipatedongoingrevenuesandprofitslostuponterminat
292、ionofthecontract.Manyofourcontractsallowclientstoterminate,delay,reduceoreliminatespendingontheservicesandsolutionsweprovide.Additionally,aclientcouldchoosenottoretainusforadditionalstagesofaproject,trytorenegotiatethetermsofitscontractorcancelordelayaddi
293、tionalplannedwork.Whencontractsareterminatedornotrenewed,welosetheanticipatedrevenues,anditmaytakesignificanttimetoreplacethelevelofrevenueslost.Consequently,ourresultsofoperationsinsubsequentperiodscouldbemateriallylowerthanexpected.Thespecificbusinessorfinan
294、cialconditionofaclient,changesinmanagementandchangesinaclientsstrategyarealsoallfactorsthatcanresultinterminations,cancellationsordelays.RisksanduncertaintiesrelatedtothedevelopmentanduseofAIcouldharmourbusiness,damageourreputationorgiverisetolegalorregu
295、latoryaction.WeareincreasinglyapplyingAI-basedtechnologies,includinggenerativeAI,toourservicesandsolutions,tohowwedeliverworktoourclients,andtoourowninternaloperations.Inaddition,wearecreatingnewofferingstoimplementAIsolutionsforclients.Wehavemadesignificantinv
296、estmentsinAIandarecontinuingtoincursignificantdevelopmentandoperationalcoststodevelopanddeployourAIservicesandsolutionsforourselvesandforourclients.IfwefailtocontinuetodevelopleadingAIservicesandsolutions,includinggenerativeAI,wemayloseourleadershippositi
297、oninthisareaandfailtorealizetheanticipatedbenefitsofourinvestmentsinAI.AItechnologiesarecomplexandrapidlyevolving,andwefacesignificantcompetition,includingfromourownclients,whomaydeveloptheirowninternalAI-relatedcapabilities,whichcanleadtoreduceddemandforou
298、rservicesorsolutions.Asthesetechnologiesevolve,someservicesandtaskscurrentlyperformedbyourpeoplewillbereplacedbyautomation,includingAI-enabledsolutions,whichwillleadtoreduceddemandforourservicesand/oradverselyaffecttheutilizationrateofourprofessionals,ifdemand
299、forthoseservicesisnotreplacedbydemandfornewservices.LeveragingAIcapabilitiesforourinternalfunctionsandoperationspresentsadditionalrisks,costs,andchallenges,includingthosediscussedintheseriskfactors.Thedevelopment,adoption,anduseofAItechnologiesisstillintheearly
300、stagesandinvolvesignificantrisksanduncertainties,whichmayexposeustolegal,reputationalandfinancialharm.AIalgorithmsandtrainingmethodologiesmaybeflawedanddatasetsmaybeoverbroad,insufficient,orcontainbiasedinformation.Moreover,theuseofAImaygiverisetorisksrelatedto
301、harmfulcontent,accuracy,bias,intellectualpropertyinfringementormisappropriation,defamation,dataprivacy,cybersecurityandhealthandsafety,amongothers,andalsobringthepossibilityofneworenhancedgovernmentalTableofContentsACCENTURE2024FORM10-KItem1A.RiskFactors19orregulatory
302、scrutiny,litigationorotherlegalliability,orethicalconcernsthatcouldadverselyaffectourbusiness,reputation,orfinancialresults.Evolvingrules,regulations,andindustrystandardsgoverningAImayrequireustoincursignificantcoststomodify,maintain,oralignourbusinesspractices,servic
303、esandsolutionstocomplywithUSandnon-USrulesandregulations,thenatureofwhichcannotbedeterminedatthistimeandmaybeinconsistentfromjurisdictiontojurisdiction.SeveraljurisdictionswhereweoperateareconsideringorhaveproposedorenactedlegislationandpoliciesregulatingA
304、Iandnon-personaldata,suchastheEuropeanUnionsAIActandtheU.S.sExecutiveOrderonAI.Theseregulationsmayimposesignificantrequirementsonhowwedesign,buildanddeployAIandhandlenon-personaldataforourselvesandourclientsorlimitourabilitytoincorporatecertainAIcapabili
305、tiesintoourofferings.WhileweaimtodevelopanduseAIresponsiblyandattempttoidentifyandmitigateethicalandlegalissuespresentedbyitsuse,wemaybeunsuccessfulinidentifyingorresolvingissuesbeforetheyarise.AnyfailuretoaddressconcernsrelatingtotheresponsibleuseofAI
306、technologyinourservicesandsolutionsmaycauseharmtoourreputationorfinancialliabilityand,assuch,mayincreaseourcoststoaddressormitigatesuchrisksandissues.Ifweareunabletomatchpeopleandtheirskillswithclientdemandaroundtheworldandattractandretainprofessionals
307、withstrongleadershipskills,ourbusiness,theutilizationrateofourprofessionalsandourresultsofoperationsmaybemateriallyadverselyaffected.Oursuccessisdependent,inlargepart,onourabilitytokeepourpeoplewithmarket-leadingskillsandcapabilitiesinbalancewithclientdemanda
308、roundtheworldandourabilitytoattractandretainpeoplewiththeknowledgeandskillstoleadourbusinessglobally.Wemusthireorreskill,retainandinspireappropriatenumbersoftalentedpeoplewithdiverseskills,backgrounds,perspectives,andlivedexperiencesinordertoserveclientsacro
309、sstheglobe,respondquicklytorapidandongoingchangesindemand,technology,industryandthemacroeconomicenvironment,andcontinuouslyinnovatetogrowourbusiness.Forexample,ifweareunabletohireorretrainouremployeestokeeppacewiththerapidandcontinuouschangesintechnologyand
310、theindustriesweserve,wemaynotbeabletoinnovateanddelivernewservicesandsolutionstofulfillclientdemand.Thereiscompetitionforscarcetalentwithmarket-leadingskillsandcapabilitiesinnewtechnologies,andourpeoplehavebeendirectlytargetedbecauseoftheirhighlysought-afte
311、rskillsandthiswilllikelycontinue.Thereisariskthatatcertainpointsintime,asaresultoftechnologicaldevelopmentsorchangesindemand,wemayhavemorepeoplethanweneedincertainskillsetsorgeographiesoratcompensationlevelsthatarenotalignedwithskillsets.Inthesesitua
312、tions,wehaveengaged,andmayinthefutureengage,inactionstorebalanceourworkforce,includingreducingtherateofnewhiresandincreasinginvoluntaryterminationsasameanstokeepoursupplyofpeopleandskillsinbalancewithclientdemand.Insomecountrieswearerequiredbylocallawto
313、consultwithemployeerepresentativebodiessuchasworkscouncils,whichmayconstrainouroperationalflexibilityandefficiencyinbalancingourworkforcewithclientdemandandmakeuslesscompetitive.Inaddition,whileanimmaterialpercentageofourglobalworkforceiscurrentlyunionized,the
314、unionizationofsignificantemployeepopulationscouldresultinhighercostsandotheroperationalimpediments.Atcertaintimesandincertaingeographicalregions,wewillfinditdifficulttohireandretainasufficientnumberofemployeeswiththeskillsorbackgroundstomeetcurrentand/orfut
315、uredemand.Inthesecases,wemightneedtoredeployexistingpeopleorincreaseourrelianceonsubcontractorstofillcertainlaborneeds.Ifwearenotsuccessfulintheseinitiatives,ourresultsofoperationscouldbeadverselyaffected.Ifourutilizationrateistoohighortoolow,itcouldhave
316、anadverseeffectonemployeeengagementandattrition,thequalityoftheworkperformedaswellasourabilitytostaffprojects.WeareparticularlydependentonretainingmembersofAccentureLeadershipwithcriticalcapabilities.Ifweareunabletodoso,ourabilitytoinnovate,generatenewbusin
317、essopportunitiesandeffectivelyleadlargeandcomplextransformationsandclientrelationshipscouldbejeopardized.Wedependonidentifying,developingandretainingtoptalenttoinnovateandleadourbusinesses.Thisincludesdevelopingtalentandleadershipcapabilitiesinmarketswherethedep
318、thofskilledemployeesmaybelimited.Ourabilitytoexpandinourkeymarketsdepends,inlargepart,onourabilitytoattract,develop,retainandintegratebothleadersforthelocalbusinessandpeoplewithcriticalcapabilities.Ourequity-basedincentivecompensationplansandothervariablecash
319、compensationprograms,aswellaspromotions,aredesignedtorewardhigh-performingindividualsfortheircontributionsandprovideincentivesforthemtoremainwithus.Iftheanticipatedvalueofsuchincentivesorthepaceofpromotionsdoesnotmaterializebecauseofcompanyperformanceorvolat
320、ilityorlackofpositiveperformanceinourstockprice,orifourtotalcompensationpackageisnotviewedasbeingcompetitive,ourabilitytoattractandretainthepeopleweneedcouldbeadverselyaffected.Inaddition,ifwedonotobtaintheshareholderapprovalneededtocontinuegrantingequit
321、yawardsunderourshareplansintheamountswebelievearenecessary,ourabilitytoattractandretainpeoplecouldbenegativelyaffected.TableofContentsACCENTURE2024FORM10-KItem1A.RiskFactors20Wefacelegal,reputationalandfinancialrisksfromanyfailuretoprotectclientand/orAccent
322、uredatafromsecurityincidentsorcyberattacks.Wearedependentoninformationtechnologynetworksandsystemstosecurelyprocess,transmitandstoreelectronicinformationandtocommunicateamongourlocationsaroundtheworldandwithourpeople,clients,ecosystempartnersandvendors.Asthebre
323、adthandcomplexityofthisinfrastructurecontinuestogrow,includingasaresultoftheincreasingrelianceon,anduseof,mobiletechnologies,socialmediaandcloud-basedservices,asmoreofouremployeescontinuetoworkremotely,andascyberattacksbecomeincreasinglysophisticated(e.g.deepfakes
324、andAIgeneratedsocialengineering),theriskofsecurityincidentsandcyberattackshasincreased.ThreatactorsmayleverageemergingAItechnologiestodevelopnewhackingtoolsandattackvectors,exploitvulnerabilities,obscuretheiractivities,andincreasethedifficultyofthreatattribution.S
325、uchincidentscouldleadtoshutdownsordisruptionsofordamagetooursystemsandthoseofourclients,ecosystempartnersandvendors,andunauthorizeddisclosureofsensitiveorconfidentialinformation,includingpersonaldataandproprietarybusinessinformation.Inthepast,wehaveexperienced,a
326、ndinthefuture,wemayagainexperience,datasecurityincidentsresultingfromunauthorizedaccesstoourandourserviceproviderssystemsandunauthorizedacquisitionofourdataandourclientsdataincluding:inadvertentdisclosure,misconfigurationofsystems,phishingransomwareormalwareattac
327、ks.Inaddition,ourclientshaveexperienced,andmayinthefutureexperience,breachesofsystemsandcloud-basedservicesenabled,managedorprovidedbyus.Todatetheseincidentshavenothadamaterialimpactonourorourclientsoperations;however,thereisnoassurancethatsuchimpactswillnot
328、bematerialinthefuture,andsuchincidentshaveinthepastandmayinthefuturehavetheimpactsdiscussedbelow.Inprovidingservicesandsolutionstoclients,weoftenmanage,utilizeandstoresensitiveorconfidentialclient,Accentureorotherthird-partydata,includingcustomerandotherper
329、sonaldataandproprietaryinformation,andweexpecttheseactivitiestoincrease,includingthroughtheuseofAI,theInternetofThingsandanalytics.Unauthorizeddisclosureoruseof,denialofaccessto,orotherincidentsinvolvingsensitiveorconfidentialclient,vendor,ecosystempartnerorAccen
330、turedata,whetherthroughsystemsfailure,employeenegligence,fraud,misappropriation,orcybersecurity,ransomwareormalwareattacks,orotherintentionalorunintentionalacts,coulddamageourreputationandourcompetitivepositioninginthemarketplace,disruptourorourclientsbusiness,causeust
331、oloseclientsandresultinsignificantfinancialexposureandlegalliability.Similarly,unauthorizedaccesstoorthrough,denialofaccessto,downtimeorotherincidentsinvolving,oursoftwareandITsupplychainorsoftware-as-a-serviceproviders,ourorourserviceprovidersinformationsystemso
332、rthosewedevelopforourclients,whetherbyouremployeesorthirdparties,includingacyberattackbycomputerprogrammers,hackers,membersoforganizedcrimeand/orstate-sponsoredorganizations,whocontinuouslydevelopanddeployviruses,ransomware,malwareorothermalicioussoftwareprogramsor
333、socialengineeringattacks,hasandcouldinthefutureresultinnegativepublicity,significantremediationcosts,legalliability,damagetoourreputationandgovernmentsanctionsandcouldhaveamaterialadverseeffectonourresultsofoperationsseeriskfactorbelowentitled“Ourbusinesscouldbemateriallyadverselyaffectedifweincurlegalliability.”Cybersecuritythreatsareconstantlye
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