外出旅游一般人会选择住酒店，关于酒店英语口语有哪些呢新东方在线英语频道整理了《酒店英语必备口语(22)》，供大家参考。
I.前厅部常用词汇
a)服务台常用词汇
b)电讯服务
II.前厅部组织架构英汉互译
III.月份、星期、数字表达
酒店通用英语
1、常用句型：
答谢语Thanks
1.非常感谢。Thankyouverymuch.
2.不客气。Youarewelcome.
道歉语Apologies
3.对不起。I’msorry.
4.劳驾。Excuseme.
5.抱歉让您久等了。Sorrytohavekeptyouwaiting.
6.我没明白您的意思，我马上请我们经理过来。Idon’tunderstand.I’llgetthemanager.
7.没关系。That’sallright.
8.我马上就办。Iwilldoitrightaway.
9.听到这件事我很抱歉。I’msorrytohearthat.
提醒用语Notice
10.请小心。Pleasebecareful.
11.别担心。Don’tworry.
12.放心好了。Takeiteasy.
13.请稍等。Justamoment,please.
提供帮助OfferingHelp
14.请走这边。Thisway,please.
15.能请您跟我走吗Couldyoupleasefollowme
16.洗手间在那边。Therestroomisoverthere.
再见&祝福用语Parting&Goodwishes
17.明天见.Seeyoutomorrow.
18.祝你们玩得愉快!Haveagoodtime
19.圣诞快乐.MerryChristmas!
20.新年/中秋节/生日快乐!HappyNewYear/Mid-AutumnDay/Birthday!
2、酒店部门英语名称：
1.ExecutiveOffice行政办公室
2.HumanResourcesDept.人力资源部
3.FrontOffice前厅部
4.HousekeepingDept.客房部
5.Food&BeverageDept.餐饮部
6.RecreationalDept.康乐部
7.FinancialDept.财务部
8.SalesDept.销售部
9.PurchaseDept.保安部
10.EngineeringDept.工程部
迎宾用语
1、常用句型
1.您好。Howdoyoudo.
2.您好吗Howareyou
3.早上(下午、晚上)好。Goodmorning,(afternoon,evening).
4.欢迎光临君家酒店。WelcometoKing-househotel.
5.欢迎入住我们酒店。Welcometostayinourhotel.
6.希望您住店愉快。Hopeyou’llenjoyyourstayinghere.
客房预定
1、基本词汇
reserve预定holdtheline不挂断single单个的twin一对的
double一双的availability可用性per每一的unguaranteed无担保的AmericanExpress美国运通卡scheduled如期的
2、常用句型
1.您好，客房预定部，请问有什么可以帮助您
Goodmorning,Roomreservations.MayIhelpyou
2.我想预定一个房间。
Yes,I’dliketoreservearoom.
3.谢谢您，要定在什么时候吧您一行有多少人
Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty
4.四月16日到20日。只有我和我太太。
FromApril16thto20th,Justmywifeandmyself.
5.请别挂断好吗
Couldyouholdtheline,please
6.我来查一下是否有空房间。
I’llcheckourroomavailability.
MayIhaveyournameandphonenumber,please
8.您想要什么样的房间
Whatkindofroomwouldyouprefer
9.您希望住几晚
Howmanynightsdoyouwishtostay
10.让您久等了，先生/女士。
Thankyouforwaiting,sir/ma’am.
11.单人房/双人房每晚**人民币。
Asingleroom/atwinroom(adoubleroom)is**RMB.
3、样本对话
R=ReservationClerkG=Guest
R:Goodmorning.RoomReservation.MayIhelpyou
G:Yes,I’dliketoreservearoom.
R:Thankyou,sir.Forwhichdateandhowmanyguestswilltherebeinyourparty
G;FromApril16thto20th.Justmywifeandmyself.
R:Atwin,please.
G:Couldyouholdtheline,pleaseI’llcheckourroomavailability.(Afterawhile)Thankyouforwaiting,sir.WehaveatwinroomatUS$180pernight,willthatberight
G:Ok,I’lltakeit.
R:Thankyou,sir.MayIhaveyournameandyouphonenumber,please
G:Sure.MynameisLiFang,andmyphonenumberis13615500547.
R:Mr.Li,phonenumberis13615500547…Excuseme,howdoyouspellyourfirstname
G:It’sL,I.
R:L,I.thankyou,Mr.Li.MayIknowyourarrivaltimeonApril16th
G:Around9:00p.m..
R:Mr.Li,fortheunguaranteedreservation,wecanonlyholdtheroomby6:00p.m.,becauseitisthepeakseasonnow.Ifyoumakeaguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard
G:Fine,DoyouacceptAmericanExpress
R:Yes.MayIknowthenumber
G:It’s134986.
R:Thankyou,Mr.Li.You‘vemadeaguaranteedreservationattheChuZhouKing-househotel,fromApril16thto20thfor5nights.Ifyoucan’tarriveasscheduled,pleaseinformusbeforep.m.onApril16th.Thankyouforcallingandwelookforwardtoservingyou.