FROMGroup6:房天仪,张思晗,何慧华
StarbucksCorporationisaninternationalcoffeeandcoffeehousechainbasedinSeattle,Washington,whichopeneditsfirststorein1971.ThenamecomesfromaclassicAmericannovelaboutthe19thcenturywhalingindustry.Theseafaringnameseemsappropriateforastorethatimportstheworld’sfinestcoffeestothecold,thirstypeopleofSeattle.Then,StarbucksexpandsbeyondSeattle,firsttotherestoftheUnitedStates,thentheentireworldin1990s.StarbucksenteredChinamarketin1998withtheopeningofitsfirststoreinTaipei,Taiwan.Sincethen,therearemorethan750StarbuckslocationsthroughoutChina,includingHongKong,MacaoandTaiwan.Withsuchafastexpandingspeed(showninthebelowgraph),whatmakesStarbuckssosuccessfulFromourpointofview,itliesinitsstrategies.
PerformanceComparisonGraph
Firstofall,whatisstrategyAccordingtothepaperwrittenbyMichaelE.Porter,strategyisthecreationofauniqueandvaluableposition,involvingadifferentsetofactivities.Competitivestrategyisaboutbeingdifferentandchoosingadifferentstrategicpositioning.FromPorter’sview,therearethreetypesofstrategicpositionings------variety-basedpositioning,needs-basedpositioningandaccess-basedpositioning.AstoStarbucks,mainlyonthebasisofneeds-basedpositioning,iteffectivelycombinestheothertwostrategicpositionings.
Needs-basedpositioningmeansservingmostoralltheneedsofaparticulargroupofcustomers.Justlikethemissionstatedinitswebsite,Starbucksisgoingtoinspireandnurturethehumanspirit------oneperson,onecup,andoneneighborhoodatatime.Theyaregearedtotheneedsofcustomers,andtrytosatisfyeverycustomerevensomepotentialcustomerswhomayjustpassby.
Asisshownintheir10-Kreportin2011totheSEC,Starbuckshasalwaysbelievedthat
effectiveinnovationisaboutrespondingto,predictingandcreatingcustomers’needswhilestayingtruetotheircorevalues.StarbucksisdedicatedtoprovidingeachcustomerauniqueStarbucksExperience.TheStarbucksExperienceisbuiltuponsuperiorcustomerservicesaswellascleanandwell-maintainedcompany-operatedstoresthatreflectthepersonalitiesofthecommunitiesinwhichtheyoperate,therebybuildingahighdegreeofcustomerloyalty.
Firstly,whatwewanttosayisitsquality.Starbucksispassionateaboutethicallysourcingthefinestcoffeebeans,roastingthemwithgreatcare.AccordingtotheirForm10-KreporttotheSEC,toensurecompliancewiththeirrigorouscoffeestandards,theycontrolcoffeepurchasing,roastingandpackaging,andtheglobaldistributionofcoffeeusedintheiroperations.Theypurchasegreencoffeebeansfrommultiplecoffee-producingregionsaroundtheworldandcustomroastthemtotheirexactingstandards,fortheirmanyblendsandsingleorigincoffees.Thiskingofhighqualitymeetsthedemandofsomespecificcustomerswhohaveahighrequestforthequalityofthecoffee.Andtherearefewcoffeestorescanachievesuchstandard.FromSTARBUCKSCORPORATIONForm10-KfortheFiscalYear2011,beveragesaccountformostofStarbucks’retailsales,aswellaswholebeanandsolublecoffeesalsoforasmallpart,whichindicatesitsgoodperformanceofitscoffee’squality.
Secondly,theirconsiderateserviceandconvenienceisalsoofgreatimportance.Peoplehaveconsumerpackagedgoodsincludingbothdomesticandinternationalsalesofpackagedcoffeeandteatogroceryandwarehouseclubstores.Theycanhavebreaksfromtheworriesoutside,soStarbuckshavestoreswhereyoucanmeetwithfriends,enjoyingtheelegantenvironmentintimateservices,liketheheatinsulationpaperandavarietyoftablesandchairsgivingyouadifferentmood.AccordingtotheirForm10-KreporttotheSECin2011,theirmainlycompetitorsarequick-servicerestaurantsandspecialtycoffeeshops.However,thecombinationofdifferentkindsofservicemakesStarbucksanobviousadvantagecomparedtothem,aswellascustomers’loyalty.
Thirdly,Starbucksasamultinationalcorporation,theirbranchstoresindifferentcountrieshavetheirspecialproductstomeetlocalpeople’sdemands.TaketheirChinesebranchstoresasanexample,inordertogainalargershareinChinesemarket,StarbuckshastoworkoutplanstodevelopnewproductstocatertotheconsumerdemandsforChineseandsome