Welcometovisit17TRACKwebsite,application,devices,andotherrelatedsoftwareunderDEMONNETWORKTECHCO.,LTD.(hereinafterreferredtoas"we"or"17TRACK")
Thispolicyappliestoallfeaturesandservicesofthe17TRACKproductsweprovide,includingmobileapps,websites,mini-programs,TrackingAPI,andtheShopifyapplication.Beforeusinganyofthefeaturesorservicesweoffer,pleasereadandthoroughlyunderstandthispolicy.Pleasestartusingthemonlyafterconfirmingyourfullunderstandingandagreement.
Tosafeguardyourrights,thisprivacypolicywillexplainhow17TRACK-relatedproductscollect,use,andstoreyourpersonalinformation,aswellastherightsyouhave.Beforeusing17TRACK-relatedproductsandservices,pleaseread,understand,andagreetothispolicy.
Beforeusing17TRACKproductservices,pleasecarefullyreadandthoroughlyunderstandthisprivacypolicy.Beginusingthemonlyafterconfirmingyourfullunderstandingandagreement.Wewillperiodicallycheckandupdateourpolicies,sopleasevisitthispageregularlytoensureyouareawareofthelatestversionoftheprivacypolicy.
Anyuseorcontinueduseof17TRACKrelatedproductsandservicesindicatesyourconsenttothecollection,use,storageandsharingofyourinformationinaccordancewiththisPrivacyPolicy.
Thispolicywillhelpyouunderstandthefollowings:
1.Howwecollectyourpersonaldata.
2.Howweuseyourpersonaldata.
3.Howweshare,discloseandtransferyourpersonaldata.
4.Howwestoreyourpersonaldata.
5.Howweprotectyourpersonaldata.
6.Yourrights.
7.Howweprocessthepersonaldataofchildren.
8.Howwetransferyourpersonaldataglobally.
9.HowWeUseCookiesandsimilartechnologies
10.Changestothispolicy
11.Contactus
AppendixOne:ListofThird-PartySDKs(AndroidAppOnly)
InordertoprovideservicestotheUsers("User","you","your"),tooptimizeourservices,andtoprotectaccountsecurity,17TRACKwillcollectsinformationthatyouvoluntarilyprovide,authorize,orgenerateasaresultofyouruseoftheServiceswhenyouregister,usetheServices,inthefollowingmanner:
TheaboveinformationisauniqueidentifierassignedbyGoogletoanAndroiddeviceandisusedtoidentifythedeviceandnottheindividual.17TRACKcollecttheaboveinformationforthepurposeofoptimizingtheserviceexperience,suchasprovidingpersonalizedservices,improvingapplicationperformance,andtroubleshooting.Pleasenotethattheaboveinformationalonecannotidentifyaspecificnaturalperson.
Inordertocomplywiththenecessityoflegalobligations,pleasenotethatitisnotpossibletoidentifyaspecificnaturalpersonsolelyonthebasisofinformationsuchasthewaybillnumberandthetrackinginformationofthewaybill.Inordertooptimizeourproducts,17TRACKmaycollectnon-personalinformationaboutyou.If17TRACKcombinesuchnon-personalinformationwithothernon-personalorpersonalinformationtoidentifyaspecificnaturalperson,thenon-personalinformationwillbetreatedaspersonalinformation.
2.DeviceInformation:
Whenyouusethe17TRACKapp,inordertoprovideandimproveourservices,safeguardaccountsecurity,andperformdataanalysis,17TRACKmaycollectinformationaboutyourdevice,includingbutnotlimitedtoAndroidID,GAID,SIMcard,SDcarddata,SN,devicebrand,devicemodel,systemplatform,andoperatingsystemversion.Thisinformationwillhelpusidentifythedevice,troubleshootproblems,providepersonalizedservices,andpreventfraud.
3.SpecialnoteonAndroidID:
17TRACKcollectAndroidIDandotherrelatedinformationforthepurposeof:
Theway17TRACKcollectAndroidIDandotherrelatedinformationisthroughthe17TRACKapplicationautomaticallywhenyouusetheServices,withoutyouhavingtoprovideitmanually.Thescopeofcollectionislimitedtothenecessarydeviceinformationanddoesnotinvolveyourprivatecontent.
Pleaseunderstandthatthefunctionsandservices17TRACKprovidetoyouareconstantlyupdatedanddeveloping.Ifacertainfunctionorserviceisnotdescribedaboveandcollectsyourinformation,17TRACKwillseparatelyexplainthecontent,scopeandpurposeofthecollectionofinformationtoyoubymeansofpageprompts,interactiveprocesses,websiteannouncements,etc.toobtainyourpermission.
Whenyouusethe17TRACKapplication,theappmayrequestaccesstovariouspermissionsonyourprimarydevice.Thesepermissionsaresummarizedasfollows:
Thedatacollectedduringtheprovisionofourservicesmaybeusedinthefollowingways:
TransactionInformation:Whenyoupurchaseourservices,wecollectinformationaboutthetransaction,suchasservicedetails,purchase/refunddates.
CommunicationwithYou:Weuseyourpersonalinformationtocommunicatewithyou.Youmayreceivenotificationsthroughemailormobilepushnotifications,suchasupdatesonyourpackagestatusorannouncementsaboutnewservicesorpromotions.Youcanunsubscribeatanytime.
ServiceImprovement:Assistingindesigningnewservicesandimprovingexistingones.
SurveysandMarketingActivities:Involvingyouinsurveysrelatedtoourproductsandservices,conductingservice-relatedmarketactivities,andprovidingyouwiththelatestinformationandpromotionaloffers.
AssistingAuthorities:Assistingnationaljudicial,administrative,andsecurityauthoritiesinconductinginvestigationsandcomplyingwithapplicablelawsandregulations,aswellasfulfillingothercommitmentstoauthorizedagencies.
Wewillnotsell,rent,trade,orotherwisediscloseyourpersonalinformationtoanyoneunderanycircumstances,exceptinthefollowingspecialcases:
ServiceProvidersandSuppliers:Forthemanagement,supply,andimprovementof17TRACKservices,aswellasformarketingpurposes,wemaydisclosepersonalinformation,includingtransactioninformation,toserviceprovidersandsuppliers.Examplesincludelogisticscompanies,suppliers,paymentserviceproviderssuchasPayPal,hostingandmaintenanceproviders,datastorageandmanagementproviders,marketingandpromotionalproviders,andprovidersofemailandSMSnotifications.Thisisusedtohelpusimproveourservicesandproducts.
Forprovidinglogisticsinsuranceservices:Inordertoofferyouvalue-addedservices,includingshippinginsurance,wewillshareyourpersonalinformation,orderdetails,andlogisticsdatawithSeelInsuranceCompanywhenyouchoosethelogisticsinsuranceservice.Thisisdonetoensurethatwecanprovideyouwiththerequestedlogisticsinsuranceservice.
ProtectionofLegalRightsandOtherLegalPurposes:Wemayberequiredtodiscloseinformation,suchasbeingsubpoenaed,appearingincourt,orbeingrequestedbylawenforcementpersonnelforinvestigation,orforanyothersituationwherethelawrequiresustodisclosesuchinformation.Wemayalsodisclosepersonalinformationwhennecessarytoprotectourlegalrightsortoenforceourtermsofuseandotheragreements.17TRACKmayprovideyourpersonalinformationinresponsetoasearchwarrant,subpoena,orothervalidlegalqueryorcommand,orotherrequirementsofapplicablelaw.
Mergersand/orAssetSales:Wegenerallydonotsell,trade,orrentyourpersonalinformationtoanythird-partycompaniesinthenormalcourseofbusiness.However,wemaybeacquired,merged,oracquiredbyanothercompany,orwemaydisposeofsomeorallofourassets.Insuchcases,yourpersonalinformationmaybedisclosedtoanothercompany,butthiswillbesubjecttotheprivacypolicyineffect.
Non-PersonalIdentifiableInformation:Wemayshareinformationthatcannotidentifyyoupersonallyoranyotherindividualwiththirdparties(suchasadvertisingpartners),suchasyourtrackingnumberandlogisticstrackinginformation,andthedailynumberofvisitorstospecificpagesonthe17TRACKwebsite.
Wetakeindustry-standardsecuritymeasurestosafeguardthepersonaldatayouprovidefromunauthorizedaccess,disclosure,use,modification,damage,orloss.Wewillimplementthefollowingreasonableandfeasiblemeasurestoprotectyourpersonaldata:
Weuseencryptiontechnologytoensuretheconfidentialityofdata.
Weemploytrustedprotectivemechanismstopreventmaliciousattacksondata.
Wehaveimplementedaccesscontrolmechanismstoensurethatonlyauthorizedpersonnelcanaccesspersonaldata.Weconductsecurityandprivacytrainingcoursestoenhanceemployeeawarenessoftheimportanceofprotectingpersonaldata.
Weusesecureencryptiontechnologytoprotectyourpersonaldataduringthetransmissionprocess.Wetakeallappropriateorganizational,managerial,andtechnicalmeasurestoensurethesecurityofthepersonaldatayouprovidewithinourinternalorganization.
Ifourphysical,technical,ormanagerialsecuritymeasuresareviolated,resultinginunauthorizedaccess,disclosure,alteration,ordestructionofdata,therebycausingharmtoyourlegalrights,wewilltakeresponsibility.Intheunfortunateeventofapersonaldatasecurityincident,wewillpromptlyinformyouinaccordancewithlegalrequirements.Thisnotificationwillincludethebasicdetailsofthesecurityincident,potentialimpacts,measureswehavetakenorwilltaketoaddressthesituation,adviceonhowyoucanindependentlypreventandreducerisks,andanyremedialmeasurestakenonyourbehalf.Wewillinformyouoftherelevantdetailsoftheincidentinatimelymannerthroughmethodssuchasemail,letters,phonecalls,pushnotifications,etc.
Whileourbusinessisdesignedtoprotectyourpersonalinformation,pleaseunderstandthatthereiscurrentlyno100%securityanywhere,whetheronlineoroffline.A17TRACKaccountrequiresausernameandpasswordforlogin.Pleasesafeguardyourusernameandpassword,anddonotdisclosethemtothirdparties.
Inaccordancewithrelevantlocallaws,regulations,standards,andprevailingpracticesinyourcountriesandregions,weensurethatyouhavethefollowingrightsoveryourpersonaldata.Youhavetherighttorequestfromus:
a)AccesstoYourPersonalInformation:
Youhavetherighttoaccessyourpersonalinformation,exceptwhereexceptionsarespecifiedbylawsandregulations.Ifyouwishtoexerciseyourrightofdataaccess,youcandosothroughthefollowingmethods:
AccountInformation:Ifyouwishtoaccessoredityourpersonalprofileinformationinyouraccount.
ThepathintheApp:Homepage→Clickonthebottom-leftcorner"MyAccount"→Clickonthetop-leftcorner"MyAccount"toenterthepersonalinformationdisplaypage→Browsethroughnickname,countryorregion,email.
ThepathintheWeb:Personalhomepage→Clickonthetop-rightcornerprofilepicture→Expandthepopupandclick"MyAccount"→Browsethroughnickname,countryorregion,email.
b)CorrectYourPersonalInformation:
Whenyoudiscovererrorsinthepersonalinformationaboutyouthatweprocess,youhavetherighttorequestcorrections.Youcanmakecorrectionrequeststhroughthemethodslistedin"1.AccesstoYourPersonalInformation."
Ifyouareunabletocorrectyourpersonalinformationthroughtheprovidedlink,youcancontactususingthecontactinformationspecifiedinthisPrivacyPolicy.Wewillrespondtoyourcorrectionrequestwithin5-7workingdays.
c)DeleteYourPersonalInformation:
Inthefollowingcircumstances,youcanrequestthedeletionofpersonalinformationbysendinganemailtous:
Ifourprocessingofpersonalinformationviolateslawsandregulations.
Ifwecollectanduseyourpersonalinformationwithoutobtainingyourconsent.
Ifourprocessingofpersonalinformationviolatesouragreementwithyou.
Ifyounolongeruseourproductsorservices,oryouhavedeactivatedyouraccount.
Ifwenolongerprovideproductsorservicestoyou.
Ifwedecidetorespondtoyourdeletionrequest,wewillalsonotifyentitiesthathaveobtainedyourpersonalinformationfromustopromptlydeleteit,unlessotherwiseprovidedbylawsandregulations,ortheseentitieshaveobtainedyourindependentauthorization.
d)DeactivateYourAccount:
Youmaydeactivateyourpreviouslyregisteredaccountatanytime.Youcandosobyfollowingthesesteps:
ForAppUsers:Homepage→MyAccount→DeactivateAccount.
ForUsersofOtherServices:YoucansendanemailrequestingaccountdeactivationusingthecontactinformationprovidedinChapterElevenofthisprivacypolicy.Wewillrespondandprocessyourrequestwithin5-7workingdaysafterverifyingyouridentity.Afterdeactivatingyouraccount,wewillceaseprovidingproductsorservicestoyouandimmediatelydeleteyourpersonalinformation.
e)RequestaCopyofYourPersonalInformation:
Youhavetherighttoobtainacopyofyourpersonalinformation.Ifyouneedtoobtainacopyofthepersonalinformationwehavecollectedaboutyou,youcancontactususingthecontactinformationprovidedinChapterElevenofthisprivacypolicy.Wewillrespondandprocessyourrequestwithin5-7workingdaysafterverifyingyouridentity.Wewillprovideacopyofyourpersonalinformationviaemail.Incompliancewithrelevantlegalrequirementsandwheretechnicallyfeasible,wewillprovideyouwithacopyofyourpersonalinformationasperyourrequest.
f)CaliforniaResidentConsumerRights:
UndertheCaliforniaConsumerPrivacyAct(CCPA),Californiaresidentshavetherighttoknow,access,anddeletetheirpersonaldata.Californiaresidentsalsohavetherighttooptoutofthesaleoftheirpersonaldataandtonotbediscriminatedagainstforexercisingtheirprivacyrights.Wedonotsellyourpersonaldatatoanyoneforanypurpose,nordowediscriminatewhenrespondingtoprivacyrightsrequests.
IfyouareaCaliforniaresident,pleasebesuretoreviewthisprivacypolicyforimportantinformationaboutyourrightsunderCaliforniaprivacylawandhowtosubmitrequestsbasedonthoserights
g)EUDataProtectionLaws:
UndertheGeneralDataProtectionRegulation(GDPR),asadatasubject,youhavethefollowingrightsregardingyourpersonaldata:
RighttoKnow:Youhavetherighttoknowhowyourpersonaldataisbeingprocessed,includingthepurposesofprocessing,thetypesofdata,theretentionperiod,andtheidentitiesofrecipientsofthedata.
RighttoAccess:Youhavetherighttoaccessyourpersonaldataandmayrequestacopyofthepersonaldataweholdaboutyou.
RighttoErasure(RighttobeForgotten):Incertaincircumstances,youhavetherighttorequestthedeletionofyourpersonaldata,especiallyifthedataisnolongernecessaryforthepurposesforwhichitwasprocessed,ifyouhavewithdrawnconsent,oriftheprocessingofthedataisinviolationofthelaw.
RighttoOptOutofDataSales:UnderGDPRregulations,youhavetherighttoensureyourdataisprocessedlawfully,fairly,andtransparently.Youalsohavetherighttochoosenottohaveyourpersonaldatasold,whichisasafeguardforyourprivacy.
RighttoNon-Discrimination:Youshouldnotfacediscriminationwhenexercisinganyoftheaboverights.
Wedonotsellyourpersonaldataforanypurpose.
Wewillnotdiscriminateagainstyouforexercisingyourprivacyrights,suchasaccessing,deletingdata,oroptingoutofthesaleofyourdata.
h)ResponsetoYourRequests:
Fortherequestsmentionedabove,wewillrespondwithin5-7workingdays.PleaserefertoChapterElevenforourcontactinformation.
Inthefollowingcircumstances,wewillbeunabletorespondtoyourrequests:
Requestsrelatedtotheobligationsofthepersonalinformationcontrollerasrequiredbylawsandregulations.
Requestsdirectlyrelatedtonationalsecurityanddefensesecurity.
Requestsdirectlyrelatedtopublicsafety,publichealth,andmajorpublicinterests.
Requestsdirectlyrelatedtocriminalinvestigation,prosecution,trial,andenforcementofjudgments.
Requestswherethepersonalinformationcontrollerhassufficientevidencetoshowthatthedatasubjecthassubjectivemaliceorisabusingrights.
Requestsnecessaryfortheprotectionofthelife,property,andothersignificantlegitimaterightsandinterestsofthedatasubjectorotherindividuals,butitisdifficulttoobtaintheconsentofthedatasubject.
Requestsinvolvingtradesecrets.
a)WeEncourageParentalGuidanceforMinors
Weexpectparentsorguardianstoguideminorsundertheageof14inusingourservices.Ifyouareaminorundertheageof14,youshouldreadandagreetothispolicytogetherwithyourparentsorotherguardiansbeforeusingourproducts.
Weprotectthepersonalinformationofminorsinaccordancewithrelevantlawsandregulations.Incaseswherewecollectpersonalinformationofminorswithparentalconsent,wewillonlyuse,share,ordisclosethisinformationwhenpermittedbylaw,withexplicitparentalorguardianconsent,orwhennecessarytoprotecttheminor.
c)Self-InspectionandFeedbackReception
Wegloballycommittohandlingandtransferringpersonalinformationincompliancewiththehighestprivacyprotectionstandards.Whenyouuseourservices,yourpersonalinformationmaybetransferredtoTencentCloudserverslocatedinGuangzhou,China,andtheUnitedStates.Suchinternationaltransferswillfollowstrictdataprotectionandprivacysecuritymeasurestoensurealevelofprivacyprotectionequivalenttowhatweprovidelocally.
ForpersonalinformationtransferredtoTencentCloudserversinGuangzhouandtheUnitedStates,weadheretorelevantprivacyanddataprotectionlawsinChinaandtheUnitedStates,includingbutnotlimitedtoensuringtheexistenceofappropriatesecuritymeasuressuchasencryptionandaccesscontrolstosafeguarddatasecurityandprivacy.Additionally,wemonitorchangesinrelevantlawstoensurethatourpracticescanadaptpromptlytothesechanges,safeguardinguserprivacyrights.
ForpersonalinformationofEUusers,wewillconductdatatransfersinaccordancewiththerequirementsoftheGeneralDataProtectionRegulation(GDPR).ThismeansthatwhenpersonalinformationleavestheEuropeanUnionandtheEconomicArea,wewilltransferitbyadoptingstandardcontractualclausesrecognizedbytheEuropeanCommissionorwhenthereceivingcountryhasanadequatelevelofdataprotection.Wecommittoregularlyassessthedataprotectionlevelinthereceivingcountryandensuretheeffectiveimplementationofprotectivemeasures.
Ifyouhavequestionsorneedassistanceregardingthecross-bordertransferofyourpersonalinformation,pleasecontactus.
WeuseCookiesandsimilartechnologiestoenhanceyourexperiencewiththisservice.Whenyouusethisservice,wemayusethesetechnologiestosendoneormoreCookiesoranonymousidentifierstoyourdevice,collectingandstoringinformationaboutyourvisitsandusageoftheservice.WecommitnottouseCookiesforanypurposesotherthanthosedescribedinthisprivacypolicy.WeprimarilyuseCookiesandsimilartechnologiestoachievethefollowingfunctionsorservices:
Acceleratenavigation
Trackwebsiteusage
Identifyuseridentity,accesspermissions,andpreferences
Conductresearchanddiagnosticstoimproveourcontent,products,andservices
Youcanmanageorrejectcookiesordataanalyticstoolsthroughyourbrowsersettings.However,pleasenotethatdisablingcookiesordataanalyticstoolsmayimpactyourabilitytoenjoytheoptimalserviceexperience,andsomeservicesmaynotfunctionproperly.
StrictlyNecessaryCookies
Toensurethatyouarealwaysawareofhowwecollect,useanddiscloseyourinformation,DymaxreservestherighttopostanychangesorupdatestothisPrivacyPolicyonthiswebsiteandencouragesyoutoperiodicallyreviewthisPrivacyPolicyforthemostcurrentinformation.OncewechangethisPrivacyPolicy,wewillnotifyyoubyupdatingthe"LastUpdatedDate"atthetopofthisPrivacyPolicy.
IfyouhaveanyquestionsaboutthisPrivacyPolicyorrequirefurtherinformation,pleasefeelfreetocontactusatanytimebyoneofthefollowingmethods
Contactperson(DataProtectionOfficer):HouYi
Address:3204,Building11TianAnCloudPark,NO.2018,XuegangRoad,Bantian
Phonenumber:+86-0755-86171718
Email:bis@17track.net
Toenhanceourresearchanddevelopmentefficiencyandprovideuserswithmorediverseservices,DEMONNETWORKTECHCO.,LTD.usesthird-partysoftwaredevelopmentkits(SDK)inthe17TRACKAndroidapp.TheseSDKaretypicallyprovidedbythird-partyvendorstohelpimproveappfunctionalityandperformance.
TheSDKsweuseinclude:
WeChatOpenPlatformSDK(usedtosupportWeChatauthorizationloginandaccountbinding,whichmaycollectuserdeviceidentificationinformation).
AlipaySDK(usedtosupportAlipayauthorizationloginandaccountbinding,whichmaycollectuserdeviceidentificationinformation).
FacebookSDK(usedtosupportFacebookauthorizationloginandaccountbinding,whichmaycollectuserdeviceidentificationinformation).
VKSDK(usedtosupportVKauthorizationloginandaccountbinding,whichmaycollectuserdeviceidentificationinformation).
FirebaseSDK(usedtosupportpushnotifications,analysis,andstatisticsofapplicationerrors,whichmaycollectuserdeviceidentificationinformation).
AdMobSDK(usedtodisplayadsinthemobileapp,sourcedfromtheGoogleAdNetwork,withlocation-basedrestrictionsforspecifiedregions,whichmaycollectuserdeviceidentificationinformation).
Intheinterestoftransparency,weherebyaddthefulldeveloperinformation: