早上好，龙轩大酒店。请问有什么可以帮到您！
Goodmorning,LonSunhotel.HowmayIassistyou!
2)转接时，对来电方：
请稍等！Holdon,please!
Sorry,thelineisbusy,pleasecallbacklater!
There’snoanswer.Wouldyouliketoleaveamessage
A请问您找哪位？Whowouldyouliketospeakto
B对不起，没有这个姓名的客人。
Sorry,there’snoguestwiththatname.
C您能告诉我他是住客还是访客？
Excusemeforaskingbutisheavisitororabotelguest
6)内容没听清或不确定时：
A请您再说一遍好吗Wouldyouliketorepeatthenumber
B请您大声一点好吗Couldyouspeakalittlelouder,please
C请说慢一点！Couldyouspeakslowly,please
7)对方拨错号码：
恐怕您拨错了号码，这里是龙轩酒店总机
I’mafraidyoudialthewrongnumber,hereisLonSunhoteloperator.
8)外线来电详细问询时；
I’llputyouthroughtotheinformationdesk.
9)来电方需要留言；
A请告诉我您的留言内容；
Couldyoupleasegivemethemessage,sir/madam
B请放心，我一定将您的意思转达给X先生/小姐。
谢谢您的来电，再见！
Thankyouforcalling,I’llrelaythemessagetoXMr.Mrs,
二、酒店住客的叫醒受理；
10）能告诉我您的姓名和房号吗？
MayIhaveyournameandyourroomnumber,please
Couldyoutellmewhattimewouldyouliketogetup
MayIrepeatyourroomnumberandthetime,sir/madam？
Goodmorning(afternoon.evening),sir/madam!thisisyourwake-upcall.Haveagooddaytoyou(haveaniceday)!
14）Opertor,您好，总机！
I’llcheckimmediatelyandcallyoubackinamoment
19)请稍等一会好吗？我马上为您查找；
Wouldyoumindwaitingaminute,I’llcheckinforyourightnow四、代客人接国际，国内长途，
Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcall,sir/madam
Isthisapaidcallorcollectcall
Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam
Couldyoupleasetellmewhatkindcallwouldlike：apersontopersonorstationtostationcall,sir/madam