Gettingstafftotalktoeachotheroughttobetheleastofyourproblems,butinternalcommunicationcanbeoneofthehardestnutstocrackinbusiness.
"Communicationcomesupineverydepartment.Therepercussionsofnotcommunicatingarevast,"saysTeoTheobald,authorof"Shutupandlisten!Thetruthabouthowtocommunicateatwork".Poorcommunicationcanbeapurelypracticalproblem.
Gearbulk,aglobalshippingbusinesswithbranchesaroundtheworld,facedlanguageandgeographicaldifficulties,aswellasahugeamountofpaperwork.Withupto60documentspercargo,itwasalogisticalnightmaretotrackandmonitorjobs,whiletightersecurityregulationsafter9/11meantcustomsdocumentshadtobereadybeforeashipwasallowedtosail.Installinganautomatedsystemmeansdataisnowenteredonlyoncebutcanbeaccessedbyanyoneinthecompany,wherevertheyare.
Acompanyisparticularlyatriskwhencost-cuttingisintheair.Individualswithdrawintodepartmentalloyaltiesoutoffear.Sendingsuchpeopleonyetanother"howtocommunicate"coursewillbepointless.Instead,Haslambelievesthatidentifyingthesub-groupswithinanorganisationandmakingsureeachgroupfeelsvaluedandrespectedcandofarmoretoencouragethesharingofinformation.Thekeytocommunication,hesaysistrust.
1.Theword"repercussion"inparagraph2isclosestinmeaningto______.
A.contactB.shakingC.explosionD.impact
2.Whomightbethetargetedaudienceofthisarticle
A.ChiefFinanceOfficersB.HRDirectors
C.ManagersD.Employees
3.Accordingtothearticle,whatistherootcauseofcommunicationproblems
A.Ineffectivecommunicationmodelsandadministrationsystem.
D.Languagebarriers.
4.WhydoestheauthormentionthelightaircrashesinAustralia
A.Tosummarizethelastpoint
B.Tomakethearticlemoreinteresting.
C.Tostartthenextparagraph.
D.Toprovehispoint.
5.Whatcanbeinferredfromthelastparagraph
B.Insteadofcommunicatingwitheachother,employeestendtosplitintofactionswhencompanyisatrisk.
C.Itisnecessarytoshareinformationamongdifferentdepartments.