1、白玉饭店政策及操作程序饭店专业术语及日常用语培训(英文)制度及操作程序Policies&Procedures部门Department:前厅部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训宗旨:饭店行业在日常运作中会使用大量的专业术语/缩略语,专业术语的使用能够提高日常工作的效率,更加清楚的表达意思,最终达到提高对客服务的目的。内容:Accommodation住宿AdjoiningRoom连通房AdvanceDeposit押金ActualArrival实际到店ActualDeparture实际离店Amenities礼节Arrivallist到店名单AvailsbleRoom房间充足AverageRoomRate平均房价AmericanBreakfast美式早餐BacktoBack背靠背BackU
2、pReport备份报告B.C(Businesscenter)商务中心Block锁定Blacklist黑名单BucketBillingInstruction账单说明Cancellation取消CashPaidOut现金支出制度及操作程序Policies&Procedures部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训Check-in入住Check-out结账Check-outTime结账CityLedger挂账CommercialRate/ContractRate/CorporateRate/商业价/合同价/公司价Commission委托ComplimentaryRoom免费房ConnectingRoom连同房ContinentalBreakfast大陆式早餐Co
3、nfirmation确认ContingencyReport意外事故报告CreditCard信用卡Convention协议Crib婴儿床Cut-Off-Date截止日期DayUse日用房DoubleOccupancy双重占房Downgrade降级DueOut预离DeadMove硬性换房DepartureList离店名单DirectBill简明账单D.N.D(DoNotDisturb)免打扰制度及操作程序Policies&Procedures部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/OP&P生效日期EffectiveDate:批准Approvedby:总经理日期Date:分送Distribution:各部门制度名称Policy:饭店专业术语及日常用语培训DoubleLock双重锁定DoubleBed双床EarlyArrival提前到达End-Of-Day结束日期E.A(ExpectedArrival)预计到店E.D(Expected