Theitemyouselectedisahighqualityandwithcompetitiveprice./mostpopularcheapsurpriseineyeprice
Youwouldlikeit.
Instantpaymentcanensureearlierarrangementtoavoidshortofstock.
Thankyouandawaitingyourpayment.
2、Dear***Wehavegotyourorderof***.Butitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.thanks!
二、客户订购多种产品，卖家发邮件确认产品订单
1、Dearbuyer，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof"XXXXXX".Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcsIfnothingiswrong,wewillshipthemasap.BestRegards
Seller’sname
1、Hi,***
Thankyouforyourpaymentfororders***.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.
2、DearValuableCustomer,
Thanksforchoosingourproduct.
Youritemwillbearrangedwithin24-28hourstogetcourierno.
Anditwouldtakeanotherdaystobeonlinefortracking.
Wewouldchecktheproductqualityandtryourbesttomakesureyoureceiveitinasatisfactorycondition.
Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.
四、买家付款后，卖家库存无货
Ifyoudonotneedanyotheritem,pleaseapplyfor“canceltheorder”.
Andpleasechoosethereasonof“buyerOrderedWrongProduct”.
Insuchcase,yourpaymentwillbereturnedin7businessdays.
Sorryforthetroubleandthankssomuchforyourunderstanding.
2、Dearxxx,Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXX.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.
Thanks!
五、发货后提供跟踪单号
2、Hello,***Wearehappytotellyouwehavedispatchedyourorder!Youcantrackingnumber:***Youcanalsotrackthedeliveryofyourorderyourselfhere:www.***.comItusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogisticscompaniesareverybusyandsomeordersmaytakeslightlylongertoarrive.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.
六、超过5天还未更新物流信息，让买家再等待
1、Dear***,Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.Thankyouforyourpatience!
1、Hello,***Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed.Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticscompany.Youcantrackthenewdeliveryofyourorderhere:Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.
1、Hello,xxx,Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway!Don’tworryaboutyourmoneyoryourpurchaseeither–ifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp.
1、Hello,xxx,Wehavecheckedthetrackinginformationandfoundyourpackageisstillintransit.Thisisduetotheoverwhelmingdemandforlogisticsthisshoppingseason.Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery.Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!Thanks!
2、货物在海关
Hello,xxx,Wehavecheckedthetrackinginformationandfoundyourpackagehasnowarrivedatyourcountry’scustomsagency.Pleaseletusknowassoonasyourorderarrivesatyourdeliveryaddress.Ifyourpackageexperiencesanydelaysatcustoms,pleasecontactthemtoresolveanyproblems.Thanks!
Dearbuyer，
Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.BestRegards
十、客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
1、DearxxxIamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodconditionBeforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.
Thanksforyourunderstanding.
十一、客户退货申请
1、客户因订购的商品大小不合适导致退货Dearbuyer，Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou.WillitbepossibletogiveothersasagiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthisJustsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.Waitingforyourreply.BestRegards
十二、折扣产品推荐
1、Dearxxx,Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.Thanks&Bestregards!
十三、买家议价（填写希望买家购买的件数和您所能提供的折扣）1、Dearxxx:Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchasemorethanXXXXpiecesinoneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.
十四、向买家推荐新品(圣诞节/新年等节日畅销产品推荐)
Thanks.
十五、货物已经处于签收状态，提醒买家进行确认收货并且给予好评
1、Hello,xxx,Thetrackinginformationshowsthatyouhavereceivedyourorder!Pleasemakesureyouritemshavearrivedingoodconditionandthenconfirmsatisfactorydelivery.Ifyouaresatisfiedwithyourpurchaseandourservice,wewillgreatlyappreciateitifyougiveusafive-starfeedbackandleavepositivecommentsonyourexperiencewithus!Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible!Thanks!
2、Dearbuyer，
Thankyouverymuchforyourorder!Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.Haveaniceday!BestRegards
3、DearCustomer,Wearegladyouhavereceivedthegoods.BeingaselleronAliexpress,feedbackfromcustomerareofvitalimportancetous.Five-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservices.Ifyouhaveanyotherconcernorarenotsatisfiedinanyregard,pleasehavenohesitationtocontactusfirstly,wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.
4、Dearrecentcustomer,Wenoticedyourshipmentrecentlyarrivedandarecontactingyouinregardstothesatisfactionleveloftheproductyoupurchasedfromus.Ifyouwould,pleasevisitthefeedbacksectionoftheproductinquestion,andleaveasmallratingandcomment.Ifyouhaveanydisputes,orjusthaveaquestion,donothesitatetocontactus.Thankyou,BlahBlahBlahSeller
5、Dearrecentcustomer,Wenoticedyourshipmentrecentlyarrivedandarecontactingyouinregardstothesatisfactionleveloftheproductyoupurchasedfromus.Ifyouwould,pleasevisitthefeedbacksectionoftheproductinquestion,andleaveasmallratingandcomment.Ifyouhaveanydisputes,orjusthaveaquestion,donothesitatetocontactus.Thankyou,BlahBlahBlahSeller
十六、收到买家反馈的回复
1、正面评价后
DearCustomer,
Thanksforyourpositiveappraisal.
Wewillstriveforprovidingbetterservicesandproductsforyouinthefuture.
Welcometonextcoming.
2、负面评价后
DearValuableCustomer,
Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.
Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Wehopethatyoucanreviseyourfeedbackintoapositivefeedbackforus.
十七、跟卖警告信
1、sample1:Dearxx,Youhavehijackedsomeofourlistingforourxxxproductname.Weownthetrademarkfortheseitemsandhavethecopyrightforthegallerypictures,andyouarepassingoffonourtrademarkandgallery.Youneedtoremoveyourselffromthelistingimmediately.WewillbeadvisingAmazonofthisbreachandaskingthemtoremoveyoufromAmazonastheydonotacceptthistypeoffraudbytomorrow.Ifitisagenuinemistakeyouhavetodaytoremove.Thanks!
十八、建议可以弄一些非常有心的可爱的卡片，在上面你可以写这样的内容：
Dearcustomer：Thankyouforpurchasingourproduct，yourorder'sshipmenthasalreadybeensentout,theshipmentwillbedeliveredshortly,youwillreceiveane-mailwithatrackingnumberfromAmazon，Youwillalsobeabletoviewyourorderstatusandtrackingnumbersinyouraccountorderhistory.Normallytheshipmentwillbedeliveredtoyouwithinxx-xxbusinessdaysunlessotherwisenoted.Onceyoureceivedtheshipment,pleasekindlytelluswhatdoyoufeelaboutourservice,andwewillbeveryhappyifyoucangiveusadetailedproductrevieworfeedback,itwillhelpusalotonourbusiness.However，ifyouarenotsatisfaction,informmeandwewilltryourbesttosolveyourproblems.Onceagain,thanksalotforpurchasingatourstore,hopehearyoushortly.Sincerelyxxxx（这里写你的店铺名字）