Goodmorning/Afternoon/Evening,sir/madam.Welcometoourhotel.
2、Doyouhaveareservation/Haveyoubookedtheroom您预订过吗？
Pleaseshowmeyourpassport,andfillintheseforms.请出示一下您的护照，并将这些单子填写一下。
Howmanydaysdoyouwanttostay您想住几天？
Howdoyouwishtosettleyouraccount,incashorbycreditcard您想用什么方式结帐，现金还是信用卡？
Pleasesignyourname,takecareyourreceiptandyourroomcard,yourroomisXXX,it’sontheXthfloor.Thiswayplease.请在这里签名，请拿好您的预付金单和房卡，你是XXX房间，在XXX楼，请这边走。
二Checkout
1.Detail
Pleaseshowmeyourroomcardandyourreceipt.请出示您的房卡和预付金单
Thisisyourbill,pleasecheck(verify)yoursigning.这是您的帐单，请核对并签名
Doyouneedinvoice您需要发票吗？
2.Parting
Seeyounexttime,welcomebackagain,haveanicetrip.再见，欢迎下次光临，旅途愉快。
Keywords:passport护照reservation预订deposit预付金receipt凭证单refund退还deduct扣除invoice发票socket插座lift(elevator)电梯
electricitycard电卡hairdryers(blowers)电吹风sewingkit缝纫针线包
showercap淋浴时用的塑胶浴帽iron电熨斗
三Others
Keywords:laundry要洗的衣服,洗衣AC(air-conditioner)空调机shlipper拖鞋bedsheet床单towel(face-cloth)面巾bath-towel浴巾toothbrush牙刷pillow枕头cover(blanket)毛毯,毯子ashtray烟灰缸switch开关Internet互联网access通道，入口TV-set电视机sewage污水;污*物parkinglot停车场emergencyexit紧急出口
Specialtime
1.Yourdepositisnotenough.Ifyouhavefreetime,pleasecometothereception(frontoffice),andpaymoreforoverstay.您的预付金不足了，方便的话，请到总台补交一下预付金好吗？
2.Doyouwanttosaveyourbags(suitcasepackagebaggageluggage)您需要寄存行李吗？
3.DoyouhavemembercardIfyouwanttobeamemberofourhotel,youcouldbuyitfor158RMB.你有会员卡吗？如果您想成为我们的会员，您可以花158元办一张会员卡。
4.Thisisyourmorningcall.It’sXXXnow.叫醒服务，现在X点了。
6.refundforanyoverpaymentorasupplementalpaymentforanydeficiency多退少补
1.Goodmorning/evening.Reservation.MayIhelpyou
早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗
2.WhatcanIdoforyou
我能为您帮什么忙吗
3.Holdonline,please.Couldyoupleaseholdon
4.Couldyouwaitaminute,please
请稍等，好吗
5.Areyouwithacompany
您是公司预订吗
6.MayIknowyoudeparturedate
请问您的离店日期是哪天
7.Howlongwillyoustaywithus
请问您住几天
8.Howmanypeoplearethereinyourparty
您们一共几个人
9.Thatwillbefournights.
四个晚上。
10.MayIknowthearrivaldate,please
请问哪天入住
11.Isitjustfortonight
请问只住今天一晚吗
12.Whendoyoucheckin
请问您什么时候入住
13.Wouldyoulikeasingleroomoradoubleroom
请问你想订单人间还是双人间
14.Whatkindofroomwouldyoulike/prefer
请问您喜欢什么样的房间
15.Wouldyoupleasetellmeyourfullname,please
请问您的全名是
16.Andyouraddress,please
请问您的地址
17.MayIknowyoutelephonenumber,MrSmith
MayIknowyourcompanynameandhowwouldyouliketosettleyourpayment
请问您的公司全称及付款方式
18.Wehaveasingleavailableforthosedates.
19.It’sallrightforthenextweek.
下个星期没有问题。
20.Wedohaveavacancyforthosedates.
21.Yes,youcanhavearoomonSaturday.
是的，星期六您可以订到房间。
22.I’mafraidwewon’tbeabletoguaranteeyouaroomafterthe16th.Weusuallyhavehighoccupanciesinthepeakseasons.
23.I’msorry,butwe’refullybookedforsinglerooms.Wouldyouliketohaveadoubleone