预订..................................................................................................................................................2
第一节档案..............................................................................................................................21.1客户档案主窗口..................................................................................................................2
1.2新建宾客档案......................................................................................................................3
1.3档案与预订的关联..............................................................................................................8
第二节散客预订...........................................................................................................................9
2.1散客预订基本步骤..............................................................................................................9
2.2房价查询............................................................................................................................142.3散客预订主单....................................................................................................................19
2.4常见预订实例....................................................................................................................20
2.4.1VIP预订.....................................................................................................................202.4.2公司、旅行社、订房中心预订.................................................................................21
2.4.3升级处理.....................................................................................................................222.4.4一个客人预订同类型客房多间、分房.....................................................................23
2.4.5一个客人预订不同类型客房多间、不分房.............................................................24
2.4.6一个客人预订不同类型客房多间、分房.................................................................24