Areceptionististhefirstpersonthathotelguestsseeortalktowhentheyarriveorringtomakeabooking.Ahotelreceptionistthereforehasanimportantjobofmakingpeoplefeelwelcome(让人有宾至如归的感觉),beingefficientanddealingprofessionallywithenquiries（问询）.Inthisworkthetasksarelikelytoincludewelcomingguestsastheyarrive,allocatingthemaroomandhandingoutkeystoguestsorporters，takingandpassingonmessages.Hewillprobablyalsohavetoputtogethertheguest'sbill,takepaymentandhelpguestswithanyspecialrequests.Areceptionistsometimesordertaxisforguestsandbookexcursionsonrequest（为客人安排出行）,forexampletheatreorsightseeingtrips.
Ahotelreceptionistneedstobewelcoming,friendlyandhelpful,efficientandprofessional,well-organizedandabletohandleseveraltasksatonce.（热情，友善，热心，高效，专业，有条理，勤快麻利，一心多用）。
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