应针对不同的情况时,应采取不同的催款策略。
催款可分几种情况
1.做了PI后客户迟迟不回复
追问①:
DearXX,
CouldyoucheckandconfirmPlxxplease
分析:首次追问不能急躁,要简短。
追问②:
CouldyousaysomethingIfyouwanttocancelltheorder,pleadeletmeknow
分析:多次之后,可以以退为进。
Asyoumentionedyouwillarrangepaymentonxx,butfewsdayspastwehavn'recievebankslip,
Couldyoupleasesend
Ifyoudidn'tarrangepayment,couldyoupleasedoitBecauseyouhavegoodcreditinmymind,iarangerawmaterialsforyourorder,onceyouarangepaymentwecanproduceitimmediatlytoshortertheproductiontime,
Needyoursupport
分析:先装傻,以为客户付了,但是忘记发水单了。其实是给客户立信誉很好的人设,提出当他确认了PI时,就有帮他安排物料,以便于收到水单可以马上排产,不用等齐料,客户觉得你在为他着想。
3.做提单,中信保等延期付款的
TheB/LdateisXX,there'sverylimiteddaystorecieveyourpayment.Itwilltakesfewdaystorecieveitinourbank,couldyoupleaseaskyourFIn.Dept.toarrangepaymentASAP,otherwiseiamafraidthatiwillaffectsyourcredit.
Infuture,wecan'tarangeproductionwithoutdeposit,orweneedtochangedthepaymenttermtobe100%beforedelivery.
如果逾期没有付款,会影响他在中信保的信誉,付款方式会从延期付款改到100%款到发货。
4.物料角度:运输紧张,订舱难,运费贵
Nowisthepeakproductionseason.Spacesareverytightduringpeakseasonnow.Weneedtobookwarehousinginadvance,Oncewereceiveyourdeposit,wewillimmediatelyarrangetheorderscheduletoproduceanddeliverforyouassoonaspossible.
pleasearrangepaymentasearlyaspossibletoavoidanyfurtherdelays.
5.原材料供应角度:原材料涨价,原材料价格不稳定
Friendlyremindertopayinadvance.Rawmaterialcostscontinuetofluctuate.Pleaseupdatethepaymentassoonaspossible,otherwiseweareworriedthatthepriceprovidedwillsoonexpire.
6.表达困境去催促客户结款
Sincewearenowfacingashortageoffunds,thisisreallydifficultforus.Remittanceassoonaspossiblewouldbegreatlyappreciated.Afterthat,Iwillcontinuetoprovideyouwithhigh-qualityproductsandservices,andapplyforyouwithcompetitiveprices.
7.适合发给偶尔拖款的老客户
8.迂回催款
wejustgotapaymentthismorning,whichisverysimilartoyourtotalamount.MaylknowisthatyoursIfso,pleasesendmethebankreceiptsothatwecanarrangeproductionwithoutanydelay.