12InternationalBusinessTravel国际商务旅行
13DressingforBusiness商务着装
14HotelSituations旅馆情景
接待客户
17EntertainingClients招待客户
18AccommodatingForeignClients接待国外客户
19FactoryTours参观工厂
BusinessCommunization商务交流
20PersonalIntroductions个人介绍
21SmallTalks聊天22DeliveringBadNews传达坏消息
23PoliteQuestions礼貌提问
24Farewells道别
Negotiation谈判
做出让步
讨论底线
28AcceptingandConfirming接受和确认
29HardBargainersVSSoftBargainers强硬的对手和温和的对手CompanyOrganization公司结构30CEO执行总裁31Stockholders股东32BoardofDirectorsMeetingsandInterviews会议和面谈35ExecutingMeetings开会36PerformanceReviews业绩评估37Agendas会议议程38MakingRequests提出要求Presentations业务陈述39PreparationandDevelopingYourTopic准备和展话题40IntroductionsandBeginnings陈述中的过渡提问阶段Data数据处理44Trends趋势45Systems制度46Scheduling日程安排47SWOTAn山sis态势分析48StatisticalReports数据统计报告Technology技术49Email电子邮件50ComputerTechnology网上做生意数码产品53Web网上营销FinancialTopics财务话题54Costing成本
55Budgets预算
56Auditing审计
57TheEconomy经济
58Fundraising集资
LegalTopics法律话题
59Confidentiality机密
60Lawyers律师
61Contracts合同
64EnvironmentalRegulations环境条例
MarketingTopics营销话题
65MarketingSurveys市场调查
66TargetAudience目标消费者
68PromotionalEvents促销活动
69DevelopingtheMarket市场开发
SalesTopics销售话题
70SellingPoints卖点
71TradeShows
产品演示
74FollowinguponLeads线索追踪
75CustomerService顾客服务
InternationalTopics国际话题
76Sourcing得到供货
77Export／Import出口／进口
78ExchangeRates汇率79InternationalGreetingMethods国际问候方式BigBusiness跨国公司80Mergers合并81Competition竞争82ClimbingtheCorporateLadder进入管理层83BranchOffices分支机构84Consulting咨询EmploymentPractices雇用惯例rsonnel人员招聘87Retirement退休88Partnership合作关系89R&um6s简历90JobInterviews求职面试SocialandEqualityIssues社会和平等话题91WomenintheWorkforce职业女性92Discrimination歧视93Welfare福利94LaborUnions工会罢工和示威游行继续教育96ManagementTraining管理人员培训97Seminars／Workshops研究会／研讨会98CompanyRetreats公司培训99Teambuilding团队建设100MBA工商管理硕士
M:CanyouhavethetheAndersonfirm'slawyeronmydeskbyThereare
F:manytimes.ButeverytimeIcall,Hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly
M:Askhissecretarytofaxthem.It’sthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
F:
M:secretarytogiveyoutheirfaxnumber.F:
M:M:Didyouputthismorning'sfaxesonmydeskI’mwaitingforsomeurgentfaxesfromheadquarters,I'mprettysuretheycameinlastnight.
F:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthenandaskthemtorefax.
M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.
F:Whataboutthatone
M:Howcanthatbe
F:ThatshouldsolvetheM:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.
F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.
B:
A:B:
A:
B:Noproblem.
A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher
B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.
A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber
B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.
A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrectB:Yes,andIrepresentMilfordInsurance.
A:B:A:IB:I'dliketospeaktosomeoneaboutreservations.
A:Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor
B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
A:Oh,I'msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou
B:Whendoyouexpecthimbackin
A:Darcy,andyourphonenumberis660-843-3233
B:That's3235.
A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.
M:Hello,BillBretonspeaking.WhatcanIdoforyou
F:Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysecretarysaidyoucalledconcerningourmeetingnextTuesdayM:YesMsJenkins,thankyouforreturningmycall.Iwouldbeoutoftownthatday.F:IamIamcompletelybookedonMonday.topostponeuntilyoureturnM:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoonWouldthatworkforyou
F:Thatshouldbefine.Shallwesayabouttwoo’clock
M:Perfect!Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.
F:ThanksBurdon,I’llseeyouonThursday.
Dialoguetwo
F:Hello
M:Hello,isDorasavailable
M:Hi,callingfromparker’sdentistry.I’myourappointmentfor
F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan’tmakeitthatearly.
M:IfIputyouinthatlaterslot,wouldthatworkout
F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock
M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime
F:That’sallright.IthinkIshouldbeabletomakeitat1:15.CanyouputmedownforthattimeslotM:F:Wonderful.4Memos备忘录
A:Whereisanyoneanyway
B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
A:WhythemeetingwaspostponedNoonetoldmeanythingaboutit.
B:Didyougetthememo
A:WhatmemoTheyhaven’tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhaven’tseenanything.
B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
A:ButIalwaysreadallaround;theygodirectlytomyinbox.Aresendtowholeoffice
B:Don'tyoueverlookatmessagespostonthebulletinboard
A:I'musuallytoobusytotakeabunchofcoffeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.
B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.A:Ms.Dorsen,Ineedtotakeadictationforme,
B:Yes,sir.
A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready
B:Yes,sir,Goahead.
A:enceasofficialmemos,roB:Sir,A:butalsoanyoutsidecommunications.
B:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclients.
A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe
B:Thisapplytointernalandexternalcommunications.
A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstreceiveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedire
B:Isthatall
A:Yes,5/BusinessCorrespondence
A:DidyouseetheletterIgotfromBradformfilmsTheysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome
A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontract.
B:CanIseeitfirstinseconds
A:Sure,hereitis.
B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.
A:B:Let'ssee,ItA:whydoyouask
B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.
A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.
A:Canyouhelpmeforaminute
B:Sure,whatIcandoforyou
A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.
B:youcanwritetowhommay.
A:OK,SoIfirsttheirbusiness,IcansaysomethinglikegratefulforyourB:also,writeoffthebedyouwanttotellthemofyourwriting,givethemmorereference.
A:Like"Regardingournewproductline,wewouldliketoannounceaspecialpricediscount"
B:Right,doyouneedthemtorespond
A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshouldIwritethat
B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"PleasereturnthesurveywithoutdelaMaybeitmorepolitewiththisasearlyasconvenience."
B:A:ButIdon'tthinkitwouldbeproperAnd
B:OK,Thanksalotforyourhelp!
6PlacinganOrder下订单A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset
B:WewillneednewcartridgesforalloftheofficeprintersThatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.
A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsohigh.Theyareusedtoreceivingsuchfromus.Aslongaswegivethemaheadsdaysinadvance,
B:OK,Isthereanythingelse
A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.
B:OK,willdo.A:MayIhelpyou
B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyourcompany,sowewillneedthesameamountaslasttime.
A:Iwillpullupourrecordsforyou.Doyouhavean
B:Thenumberis184796
A:Yes,Ihaveanorderforthreecasesofcartridges,B:A:Istherethecorrectbillingaddress
B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.
A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.
B:Thankyou.
7Co-WorkersA:I'mrealHealwaysmakescarelessmistakes,andhe'sapaintoworkwith.
B:YoushButifandstartname-callingintheoffice,itenvironmentforA:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.
B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.
A:Evenheisagreatco-worker.
B:Youareright.easytogetalongwith,honest,thecreditonprojects.
A:A:Doyougetalongwithyourco-workers
B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.
A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygossip
B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.
A:B:Ifyouareawareofotherparttomakeagoodworkingenvironment,abletoget
A:thanothers.
8BossesA:Howarethingsattheofficelately
B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusythatIhaven'thadtimetobreathe!
A:Thatbad,huhWhatabouthispersonalityIt'saniceguyatleast
B:Ishouldbesolucky.Hework,butheisalsojustplainmeanaboutit.He
A:B:A:Itmustbeterrible.Whydon'tyoujustquit
B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheproblemis,Ican'tsupportmyselfifIdon'twork.
A:Yeah.ButabosslikesthatTodealwithhimeveryday,youshouldgetaraise!A:Doyougetalongwithyourboss
B:ActuallyIdo.Sheisreallyunderstandingandreasonablemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.
A:Whenwasthat
A:safe,andalsodoingtheirjobs.
B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss
B:Notreally.Allofusattheofficerespectourbossalot.
A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.
B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.
9BrainstormingA:B:A:takeabreak,you'vebeensittingatthreehourstryingtoputB:Icameupwithafewdifferentthoughtsontheproposal,A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.
B:Wecoulddothat,butIhatetoputeverythingonhold.
A:You'reright,it'snogoodtohavethingsupintheairfortoolong.A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.
B:Well,whatdoyousuggestIt'sthatweareallwastingalotoftime.Factis,we'reunderstaffed.A:SoyousomenewpeopleThatisonepossiblebetheproblemB:theymightgetmoredoneinthemorningbeforelunch.
A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.
B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.
A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.10Commuting
A:d]isalreadyhere.
B:Youknow,It'snotWeshouldcuthimsomeslack.
A:Eventhoughthetrafficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember
B:Oh,that'sright.Well,thetrainshouldn'tbelate.Thatmeansthereisonlyoneexplanation....Billmusthaveoverslept.
A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.
B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.
A:B:Also,A:
B:Itcan'tbethatbad.
A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning;Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.
B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeverydayB:Iridemybike.soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.
A:too...agoodwaytokeepfit.
B:Yes,agoodwaytokeepinshape,butagoodaswell.Whileyou're
011Theworkinglunch
A:Excuseme,DonIhatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday
B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknow....Thingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak....
A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....
B:It'sokay....
A:delivery.
A:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.WhatisyourfavoritefastfoodI'llcatertoyourtaste.
B:ActuallyIdolikeChinese....Let'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood
A:Great.I'llbringthefood.A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup
B:Usuallyforlunch,theyshouldallowwalk-ins.side,Willthatsuityourschedule
B:A:Yes,we'llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.
B:That'llbeprettyheavyforamid-daymeal,don'tyouthink
A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.
B:Withyourprimeribandchickenchoices,you'dbetterhopenobody'svegetarian.
A:Wecanmakesomespecialarrangementifweneedto.Afterall,it'sthecompanywhoisfootingthebill.12InternationalBusinessTravel
A:Isthatright
B:Yes,Actually,A:B:No,Ihavenevervacationedanywhereexotic.ButevenifIdon'tgetachancetotravelonmypersonaltime,atleastIcantraveloncompanytime!
A:Well,beingabletogototheconferencesoundslikesuchagreatopportunity.Haveyouappliedattheembassyforavisayet
B:Yes,itwasn'ttoohardtoget.AllIhadtodowasfilloutthepaperworkandpaytheapplicationfee.A:YouleavenextTuesday,rightWhattimeisyourflight
B:Myflightdepartsat7am.Ihaveeverythingexceptformyluggageready.A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandseeyouoff.intotheofficeby9.
B:A:B:Good!Theyhaveexpandedandaredoingbetterthantheywerelastquarter.It'snicetoseesomeimprovementforachange.
A:Doyouseethetrendcontinuingoverthenextfewmonths
B:Yes,especiallywithsomanyofourexecutivesgoingbackandforthfromheretoJapan.Theonlyproblemis,theymayhavetroublewhentheygotoopenupbusinesshere.
A:Whywouldyousaythat
B:Theyaren'ttoofamiliarwithdoingbusinessoutsideofJapan.Therearealotofculturaldifferencestoaccountfor.A:I'llsay!Sometimestheyjustdoreallydifferently.ButonethingIcansay,theyarereallyhospitable.
B:A:I'mstillsufferingfromjetlag.
13DressingforBusiness
A:DidyouseethewaythatBriancametoworkyesterdayEversincehecamebackfromthatconferenceinSiliconValley,he'sbeencomingtoworkdressedinjeansandsweatshirts.It'slikehe'sdecidedtomakehimselfathomeinhisoffice.Idon'tknowhowlongit'lltakebeforethemanagementtalkstohimaboutit.
B:Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.IguesstheworkingatmosphereisalotmorerelaxedandcasualinCalifornia.Itcomesfromtheinformationtechnologyindustry..thereisn'tsuchalargedivisionbetweenhomeandoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.A:Maybeso,whichtherestofusinwhiteshirts,darksuites,andties.
B:Besides,A:B:styleofdressingdownisnotquiteacceptable.
2
A:Evenifourcompanydidn'thaveadresscode,Istillthinkpeoplewouldwearformalclothingtowork.B:Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmostcofortalbein.
A:Maybethat'stureforsomepositions,butIthinkthemarketingandsalesstaffwoulddefinitelynotagree.TheydressforsuccessYoucan'tgooutonasalescalifyouaredressedinjeans.It'sjustnotrespectfultoyouclient.
B:Ithinkwhatyouwearissooverrated.Iwouldratherhaveadown-to-earth,thanapainted,patentleaather,
A;It'snotassimpleasjudgeyoubyyourappearance,whetherSodressingIt'syour
B:Maybeyou'reright,butI'lltakemysneakersandjeansanyday!
F:Hello,welcometoPrisestarhotel.HowmayIdoforyou
M:Hi,yes,Ihaveareservation.Mysecretarycalledandbookedaroomacoupleofweeksago,thereservationshouldbeforadoublebed,nonesmokingroom.
F:Andwhatnameofreservationmadeunder
M:ItshouldbeunderSteveJhonson
F:Mmm,letmesee,itseemsthereisJhonsonlistedaroomfortonight,isthereanyothernamethatyoureservationlistunder？
M:F:
M:Sure,hereitis.woulditbeposibletocheckoutandpaybillinthemorning,also,whattimeisbrackserved
F:Thereisacontinentforbreakfastfrom6:00amto10:00am,isinthelarby.
Alsoyoucanpayyourbillinthemorning,butwerequirea20%departitoffront,butIcanjustkeeparecordofyourcreditonfile.Ok,I’vegotyouonsetupifyoucouldjustsignhere,andinashowhere,hereisyourroomkey,anythingelseIcandoforyou
M:Yes,couldyoucallmeataxipleaseM:Excuseme,canyouhelptochangemyroomifpossible,Icouldn’tsleepatthe
F:M:I’monthe6thfloor,room698,I’vhavemanyproblemswiththatroom,justthismorning,Icalledsomeoneupto5thtoassurethebathroom,itdidn’twork,anditstilldoesn’twork.
F:Oh,dear,well,itlookslikelywehaveafewroomforavailable,canIputyouintoaroomon17thfloorithasabackholeanditdoesn’tfacethehighway.
M:Ok,thatwouldbeverynice!WhatdoIneedtodofortransfer
F:Letmecheckyououtofyouroldroom,youhavetosignhere,andacknowledgethesechangesandalsothechargesforyourpreviousroom.ThenIcanholdyouuptoroom1780.M:Mmm,Idon’tthinkthechargesareright,canyouexplainthemplease
015NegotiatingtheSubway
A:B:Therearemanyinterestingplacesyoushouldbesuretosee.Oneproblemistransportation,however.Becausethecityisveryold,theroadsarenarrowandcongested.Ifyouonlyhavethreeorfourdaystovisit,youdon'twanttospendthemwaitingintrafficinacab.Isuggestyoutakethesubway.
A:ThesubwayButisthereasubwaystationnexttomyhotelIhavetogobetweentheconferencecenterandthehotelseveraltimesaday.....
B:Noworries,there'sasubwaystationattheconferencecenteritself,andashuttlefromyourhoteltotheconferencecenterthattakesonly5minutes.Whenyoudoyourpersonalsightseeing,youcanfirsttaketheshuttletotheconferencecenter,thenhoponthemetro.
A:B:Youcangetadailypassyoutotravelunlimitedforthewholeday6dollars.Otherwise,A:B:it'sveryhardtogetlost.Ifyougetlost,A:Excuseme,canyouhelpmefigureouthowtogettotheWudaokousubwaystationfromhere
B:Sure....firstyou'regoingtohavetobuyatickettorideonthesubway.TheWudaokoustationisonthelightrail,soyou'llhavetotransfer.Besureyoubuyacombinationticketfortheregularsubwayandthelightrail.Itshouldcostyou5yuan.
A:AnafterIbuytheticket,whereshouldIgo
B:butyou'llhavetotransfertothebluelineatFuxingmentransferstation.Afteryoutransfer,
A:thenhowlongdoIridetheblue
B:lineuntilyoureachXizhimen.That'sawilllikelybealotofYoucantransfertothelightrailthere,theunusedportionofyourcombinationtickettotheticketmaster,they'llgiveyouanewtickettouseonthelightrailsystem.
A:Itsoundssocomplicated!
B:No,notthereally,don'tworryaboutit,likeIsaidthere'llbealotofpeopletheredoingthesamethingthatyouaredoing,sojustfollowthecrowd,There'sonlyonedirectiontogo,soyouwon'tgetonthewrongtrain.HeadnorthontheYellowline,andyou'llseeWudaokouinjustacoupleofstops.
A:Thanks!ClientReception接待客户
16/Receivingclients
F:M:MirsonfromEpsonassociate.I’dliketoseeMr.F:Doyouhaveanappointment
M:Yes,heknowsIamcoming.Ourmeetingisat7o’clock.
F:IwonderingifMrSmithforgotyourmeeting,Iamafraidheleftthisofficethismorningandheisnotexpectedbackuntilafter4PM.letmefindoutifhemadeanarrangementforsomeoneelsetomeetwithyouinhisplace,willyoupleasehaveaseat
M:sure.
F:Yeah,MrMirson,IjustcheckedwiththeirofficemanagerMsTerry,shesaidMrSmithbriefedheronyouraroundforyourwaiting
M:F:F:Goodafternoon,whatcanIdoforyoutoday
M:Yes,IwaswonderingifIcouldspeaktoanyoneaboutestablishwithyourcompany.
F:Doyouhaveanyappointmentwithanyofourfinancialadvisers
M:IwasawareIneedtomakeanappointment.
F:Oh,itisnoproblem,Icanseeifanyoneisavailablenowtomeetwithyou.canyoupleasewaitjustamomentGoheadandhaveaseat.makeyourselfcomfortable.
M:Thankyou!
F:Thanksforwaiting!I10minutes,IyoutotalkwithSusan,shecanhelptoanswerhaveabouttakethisnumberandwillletyouknowyournumberiscalled,
M:Whereisheroffice
F:Itisonthe3rdfloor,taketheadfeeatfront,andwhenyougettheitisthefirstdoorontheright.
M:Thankyou,IamsureIshouldn’thaveanyproblemoffindingit!
017EntertainingClientsA:Mr.BryantHi,I’mMikefromFlorenceIncorporated.I’llgladyoumadeitokay.HowwasyourflightB:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.
A:Thatisalongflight.Youhadalayovertoo,isthatrightYoumustbetired.
B:ActuallyIfeelquiterested.
A:Isityourfirst
B:You'retookind.
A:I’vealreadymadeahotelreservationforyou,let'sgotothehotelfirstanddropoffyourthings.Then,I’dliketohaveadrinksothatwecangetbetteracquainted.I’vebookedatableatanexclusiverestaurantdowntown.